Customer Ratings & Reviews

They made an error when they hooked it up initially (ice maker hook up wasn't operating). They had to come back out to fix it, but it is working now.

They had to push my appointment nack a few days but offered my a 50 dollar gift card for the inconvenience, installation was fast and professional

They did not install my water line. The people who delivered the fridge say the next guys would. The guys who brought my other 2 appliances first said they couldn't and then they said they didn't have time because they had 2 other installations. So I have a fridge with no water.

The company called the day before to confirm the install time. They also called the day of to let me know the exact time they would arrive. They came in ran the water line and was done in around 30 minutes. I was very impressed cause they had to run the line past a dishwasher and several cabinets. The workers had great attitudes as well.

I wouldn't recommend their 3rs party to save my life. I just purchased my home and was buying all new appliances when I thought everything would be great. Yea they hired someone who has been in business for 7 months and isnt a qualified nothing he was a handy man. They destroyed my home. And when i say destroyed i mean destroyed. It's a 20 min job to put in a water line instead it took this quack a total of 3 days and 18 hours to put in a water line. On top of that he ripped my flooring up, Broke my water main, and ripped my door off the hinges. So I tell best buy all of this and it has taken over 1 month to even talk to anyone about this. I just spent a small fortune fixing the water main the busted and that came out of my pocket. They will point the blame and nothing will get done. I'm so ready to get a lawyer involded.

It’s nice to finally have water for ice and the water dispenser on this fridge in my basement!

EXCELLENT INSTALLATION SERVICE BY TWO REAL 'PROS' (One named NESTOR; sorry, didn't catch the other's name)...And Whatta System Those Two Had...Mind-blowing... Amazing! THEY DESERVE REAL COMMENDATION!!

Great delivery and installation team, they set up a new waterline from the sink for me. Works great, they set up the fridge and took all the plastic and garbage with them. They were very professional, knowledgeable and courteous. They took their time to install my fridge properly. I am very happy. I wish I had bought all my appliances from Best Buy.

Once again, the installation crew refused to perform the job, running out of patience. Terrible miscommunication between Best Buy and the third party contractors. After more than a month still wanting, very disappointed on Best Buy.

It took 3 visits to get this installed because of how the door was installed. Rather than reorder another refrigerator AGAIN, the installer took out upon himself to change the door for us. Her was gracious and it extremely kind of him to do this for us. He told us he want supposed to do it, but what he did is the truest example of customer service!

Install was ok but they did not remove the plastic before putting doors on. So I'm stuck looking at plastic

It was good the only problem they couldn’t hook up my ice maker.

I bought a new refrigerator and this was part of the installation. The serviceman installed it so I assume it worked. It was recommended with my purchase and I don't know if its actually needed but I didn't want issues with my install

Didn't seem like there was any special installation for the icemaker

a couple of guys came in to install a new water line for the ice and water dispenser of my new fridge. They were on time and only took about 30 minutes for the job to be complete. Great job!

Best buy team was great. Technicians were well knowledgeable and efficient. Thank you for great service.

The delivery men did a great job. They were considerate of the floors by wearing shoe coverings. I asked a couple questions and the installer explsined and demonstrated how to change the water filter. I hope they deliver any other appliances that I buy in the future.

I actually had to have this install done twice. I was not home for the first and had a friend home to take the install. Unfortunately, the fridge got scratched up coming into the house. But Bestbuy replaced it no problem and I was home for the second crew. They were amazing and took great care not to damage the fridge and did a great job on the install.

This service was necessary to replace a waterline that did not have a cutoff valve. The installation seems competent

after 4 schedule changes finally the did a good job, the service for scheduling the visit is really bad, you guys need to improve it