Customer Ratings & Reviews

Refrigerator was delivered and Everything was installed properly.

Installed new water line without incidence, no leaks. They cleaned up before they left. Gave directions to toss out first gallon of water and 3 ice cube runs.

It took 4 month to have someone come out and connect the water. Their people didnt know how to work with pex pipes so i had to find someone to do it for me... after promising that they would do it... the whole experience was horrible and nooo one DID ANYTHING to help me!! They just kept making it worse!!... just giving me delivery dates that either they didnt show up for or couldnt do it or damaged supplies where sent to me!!! i order appliances in Nov and april 21st i STILL DIDNT HAVE ALL MY APPLIANCES! Soo i returned EVERYTHING. I went to home depot ordered everything sat and i got EVERYTHING DELIVERED UP N RUNNING ON THUR!!!!! I AM SOOOOO DISAPPOINTED IN BEST BUY!!

they did not install,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Gentlemen came to install my waterline and was super professional.had a slight issue with my water being backwards (cold where the hot water should be and hot where the cold water should be). It was my fault for not mentioning to him that my lines were backwards before he started working on it. Overall he was very professional and quickly fixed the problem. I️ would definitely recommend and use in the future

I ordered this because it specifically included 20 foot of water supply line in the price. The guys showed up, who looked no older than 20 years old and started getting to work. About 20 min in they tell me they don't have the supplies to tap into the metal water pipe, but there is PEX, but they would have to run the line to it and its further away, costing more. I asked how far away and was told 20 foot. So I said well the installation package I bought specifically includes up to 20 foot of line. Showed him the order on my phone and the one installer says "well I dont know what they are talking about, but whatever I'll just do it, I need to get going" stormed off and slammed the door going to his truck to get supplies. After that he was short with me and had an attitude. I told bestbuy about it and they said they would address it, but couldn't let me know what actions they were taking. Whatever. I'm going out of my way to no make purchases from BB anymore.

The guys who connected my refrigerator messed it all up would not recommend

The owner was willing to Make two trips out to make sure that everything was set up properly.

In July I ordered a new refrigerator as well as a new range. At this time I paid for a new waterline installation. The refrigerator showed up on time, no problems there. The range was a no-show twice before I finally received it with multiple dents in it. I attempted to have the range exchanged, however, the new range showed up more damaged than the last. I have finally gave up on the range, even though it cost over $700, I'm going to live with it. My biggest problem is that the waterline installation has been a no-show a total of five times. This is so frustrating. If I could return the refrigerator at this point I would. However now I'm stuck with the refrigerator that has a water and ice dispenser that does not work. They called recently to check on my range due to the fact that I canceled the last exchange date. At this time they rescheduled the waterline installation for next week. I know that it won't happen though. They will be a no-show no call just like they have been the last five times. I'm so disappointed in everything that is happened with Best Buy. I will never buy from Best Buy again. Actually, my grandmother needed a new refrigerator and has a Best Buy card, however we went to Lowe's instead due to the fact that I've had a horrible experience with my appliance purchase from Best Buy.

They came in and were very respectful i have or had no problem at all with their service

Great product installation and delivery was great great price per customer service Best Buy

I reviewed the install of our LG refrigerator with the fridge review. No installation by BB after months of trying to get water line and fridge installed. BB customer service sucks! That's the only way to say it!! My husband put in the water line and the fridge. We have Total Tech membership and that offers free delivery and install - but no luck with any install - Pathetic assistance whenever I called or went on-line for customer service. Thankfully my husband is knowledgeable/ambitious and able to run the line and hook up the fridge/ice maker. BB couldn't offer this help!

Next time I will reed the complete description of the service. This unit has no ice maker so a wasted money

Fine with it. They did everything they were suppose to do.

If it wasn't for Tommy who installed my water line, my refrigerator would never be installed properly. He went above and beyond his job of the installation of the water line. He did what the so called geek squad was supposed to do. He was shocked that they left my new refrigerator was just left for him to do. Thank you Tommy...

Installed when good but I feel like this could have been done on the second time technician came out

Luis Jose and Demond made this install flawless. They went above and beyond sending out a last mile tech to make sure the intall was working a top effiency. Hopefully the fridge lives up to expectations.

this is the second Bosch refrigerator we've had beginning March 13. The water dispenser leaked on the first one, it could not be fixed even after 3 attempts by the Geek Squad, so we returned it and had it replaced with another Bosch about 3 weeks later. That was one week ago. The water dispenser leaks in the new one. The freezer works fine.

They said the install was included but they did not install the water line. I paid a plumber to come and install the line.

The gentleman who installed the pex line and icemaker on my new samsung refrigerator were pleasant and intelligent. Great workmanship. Samsung sold me a refrigerator with crooked doors and is leaving me hang as well as best buy. Shame on you both. I didnt pay for seconds.