Customer Ratings & Reviews

Excellent service from Geek squad and support from Best Buy was phenomenal recommending a nice appliance.

Very professional and knowledgeable. Walked me through my options, explained their idea of the best option and did a great job. Highly recommend.

Good in time service, arrive in stayed time. Quickly installed.

the installers were a second party for best buy ,and they did a excellent job and had the patience to get my fridge in door cause it was a very tight squeez and the fridge was very heavy but they did it with out one adjective ,coming out of there mouth or a scratch on fridge GREAT JOB Guys

My only complaint is that there is no covered butter tray. Other than that everything is fine.

The use of 3rd party contractors to install the ice maker water source is, in my opinion, a huge mistake - detracted enormously from the superior service received by sales advisor Steve Scina and, I believe Van - the gentleman who delivered and set up the new appliance.

It wood have been great if the installer had ever thing they needed I had to go buy a part and complete installation myself.

It didn't need to happen and I am STILL NOT SURE IF IT WAS TAKEN OFF MY BILL EVEN AFTER I CALLED THE STORE AND ASKED. I HAVE NOT BEEN HAPPY WITH CUSTOMER SERVICE AFTER PURCHASE. I also am not happy that delivery personnel are not at all connected with the store itself. They are independent contractors with no paperwork to leave you and no proof that they were there. I have no idea if anything I told them is passed along to the store (like that they did NOT have to install the water line or use the water kit).

The installers could not install the line because of a issue in my home. They were very professional

It works. I really like it. Took a serious bit of time trying to hook it up with being tossed left and right for my scheduled days. Was bought in July but finally got it installed in September. It works well. Going to install a water filter line to keep the water fresh. This worked well.

The installation was great...We already had an ice maker....the installers were careful.

The guys came in and installed my fridge and waterline, made sure it fit properly so that it didn't hit the wall when the door opened and ran a gallon of water through the water line. They showed me where the water filter was and they cleaned up before they left!

Very good service and very professional. Will order again

Had to get my original fridge replaced due to some accidental damage when it was being moved in. These guys were quick and professional. I did not get the waterline install; I think this was a mis-click by the representative who scheduled it for me.

Once they showed up, everything was done correctly. Was refunded installation fee due to 2 no call no shows

Very efficient and job well done. Reasonable out of pocket costs.

We had a Samsung French Door Refrigerator with Flex Zone in the middle for about 7 years. Freezer was not working and I found that the wire in the flex zone was broken. Instead of fixing it, we decided to get a new one. The installation crew did a good job.

Love the look and so happy I went for the counter depth as we’re in a small space and it ended up fitting perfectly. In a previous home I owned this same fridge in its normal size and I feared a big difference in storage space but for a family of 3, it’s perfect.

The technician was very professional and through. He explained exactly what needed to be done and how long it should take him to complete the job. The job was completed in less than 30 minutes. Excellent jod. No issues so far.

Wow. I had always heard having a refrigerator installed was a nightmare, but this was not. The team quickly and carefully took off the front door to get the unit in to my home, and had it installed and humming within 30 minutes. I could not be happier with the install.