Customer Ratings & Reviews

The installers could not install the line because of a issue in my home. They were very professional

Not Impressed!!!! When the water line installers appeared they took all of 5 mins to tell us that they wouldnt go under the cabinets, They Don't Do That!! Totally displeased with these people. We told the sales person what would need to be done and they never inputted this info in on the sales call. But the attitude of the installers was awful.

Expert installation by the contractor that came out. Would highly recommend the installer.

The first contractor did not do a good job, but the second contractors made everything good and they came in a timely manner, so my review is for the second contractor and that Best Buy got them scheduled quickly.

Once they showed up, everything was done correctly. Was refunded installation fee due to 2 no call no shows

Installation was done professionally and correctly .

Wow. I had always heard having a refrigerator installed was a nightmare, but this was not. The team quickly and carefully took off the front door to get the unit in to my home, and had it installed and humming within 30 minutes. I could not be happier with the install.

I could never have done this myself and the installer was very helpful

The crew had masks and gloves and were very safe while in our home. They were both great and took care to not bang the refrigerator into the walls. There wasn't much space between the door and they still got it through. They hooked up the ice machine perfectly and we couldn't be happier!

Quick and easy install, no issues. Would use them again.

Since water is bad in my area its needed for fridge

Installed refrigerator and microwave on this date. Very professional, helpful, friendly. Kept us well informed about expected arrival time and got the job done quickly. Conscientious about not damaging furniture, cabinets, etc.

Hector and his coworker did a fantastic job of getting the fridge into the kitchen. They had to remove the doors and maneuver it through the door. They also removed the old one and hauled it away. Supper job was done for me!

I had to take two days off of work to install water line because they did not bring all the material for the job the first day. Then on top of that they told me that when they were done that I owe them another $50 because they had to move the stove.When I all ready paid the $80 for insulation.What's up with that?????

My old Frig already had a water line, so a new installation was not needed. The wonderful team that delivered my refrigerator was able to hook the new Frig up to my existing water line.

I was super anxious and nervous but the process/installation went very smoothly and very easily. Granted alot of water got on my floor but that was expected due to the nature of this job of I feel so just be prepared , that it "could" get messy, so have extra towels handy.

The range install was on time and very quick. No problems.

Great job installing the refrigerator. Scheduling was a problem.

After a wonderful in-store purchase experience I was less than impressed with the installation. We paid for a new waterline install. I had shown our current waterline set up to the in-store assistant and was told I needed this. No problem. We set it up weeks later so we had the right crew to install and deliver our fridge. Upon showing up, the crew said they "did not do that" when asked about a new waterline. They gave us a broken box of parts and said here you go. They showed up 2.5 hours after the end time of our appointment time as well. When I took the broken box to Best Buy and explained the situation, they refunded the money for the install and materials. They were apologetic. Because of the service in store, I would buy another appliance with Best Buy and try again.

Took a few reschedules but Professional and clean.