Customer Ratings & Reviews

I work at Best Buy and i have never experienced so bad of a customer service. The installers so far came to me house twice already and still didn't connect my water line/shut-off vaule for my fridge. I have scheduled a 3rd appointment to try to fix the issue. If your installers can't do certain works then you shouldn't be selling it... Why have services like this one on the site with your appliances if those installers can't do them. I know Geek Squad knows what they are doing for all tect but if Best Buy is hiring a 3rd party to install these appliances but they can't do the work why is Best Buy still paying them... Best Buy please just train or hire plumbers to finish these installs.

This was a excellent installation by a very courteous and professional installation team. They were knowledgeable about the refrigerator and waterline and carried out the installation in a very short timeframe. I would highly recommend their work.

Local store was great. 1800bestbuy left a little to be desired as far as customer service

As expected. This is only the installation of the Ice Maker.

Before buying my new refrigerator. We had advised the sales associate that we did NOT have an existing water line… she said no problem they can install it. Two men arrived at my house I showed them where the water line needs to be and they told me they needed an existing water line and that they couldn’t do that …. So I am currently waiting on a refund for that . I had to have my friend come in and install the whole thing. Even though I was told they would do it when purchasing

Moises Hernandez was a pleasure to have in my home. Professional, empathetic & easy to work with.

Great job works as expected with no leaks or damage

Kept me informed about their progress. Answered all my questions. Very professional.

Unsatisfied, very disappointed! Delivery was a one day late. Had an appointment on5/2, waited all day long and they didn’t deliver my fridge. They delivered it the next day. And to top it off the delivery guys lie to me and told me that someone else was gonna come back the same day and install the waterline that I previously had paid for. But no one showed up I had to call a couple of times and they hang up on me once and never call me back. I’m very disappointed. They gave me an appointment for 5/29 and could even accommodate me for a sooner appointment. Very disappointed Customer!

They were very careful bringing in my fridge and didn't damage the door

I was not happy with my refrigerator install. Sending guys out to complete kept getting the run around. Just got installed February 2024. Delivered in January 2024. They never offered anything. Poor service The last two guys that came to my house to install was very nice from the geek squad. I will never purchase any appliances from Best Buy.

Installers were very efficient. They were a little late but called to let me know. Big thumbs up! They were very nice and made sure I knew what they did and made sure any questions I had were answered. All works great and couldn't be happier.

Installation was quick and the guys explained what they would be doing

The installation team was professional and caring of our property I highly recommend this service we had no issue and appreciated how quick the install was and even got a quick tutorial! Thank you Best Buy!

The whole team did a great job, but Lorenzo stood out to my wife and I because when the others thought the job could not be done because of the crawl space clutter he made the job happen and was able to install the water line for our family.

Very good service. Also very professional and knowledgeable

This was a second attempt at installation. Second time a charm. The first one didn’t happen because of the lack of a part. Best Buy rescheduled and the contractor said he’d make it work and he did. Very happy now.

The installation team was friendly and well versed with the task. They made me feel their professionalism.

The installation/support team were very professional and always ensured we were completely satisfied. They installed the frig and we are completely satisfied with its operation and installation. Thank you guys!

I called the store to make an appointment , they told we have a contractor that deals with waterlines installations they are the experts “,no worries will schedule they are the professionals” ,when the technician got to my house the installation was a hot mess !!! Pretty much it was just a water cord around the bottom off my sick and a water line going just all directions not even pinned “ to the wall , they had one job ! I asked to be pinned out to the wall the man got mad cause I told him this is your job ? This is a mess . It needs to be pinned out on the corners ,at list make it look ,ok ! What a joke ! Never again having this service done by Best Buy . I’m very disappointed with Best Buy . This makes the customer re-think there purchase and maybe not even shop with you guys .