Customer Ratings & Reviews

An excellent job and everything is working well with the hook up

They did not impress me by showing up without all the needed parts. I had to buy and change my water supply hose. They also delivered and installed the fridge. Lots of miscommunications with the office and very little advice on operations. Mostly interested in getting paperwork signed and getting out. I recommend the product but not the installers.

The installers were on time, courteous, well dressed in their uniforms. They removed my old unit to the garage, installed the new one very efficiently and with care. I would recommend this crew for some award for customer service.

it depends on how close the waterline is to the appliance.

The delivery guys were great! The fridge was too big to go through the entry door so they managed to take it from the basement door. Were very careful and didn’t scratch the freshly painted walls! Installation also was a breeze Thanks

The Best Buy installers were on time professional and took the time to show us how to operate the new refrigerator and how to adjust it to our liking. They get a A+ from us.

Brandon and Nick were EXCELLENT. In and out in no time. Explained features setup and shut off. I drilled access hole which first installers said they wouldn’t do. Brandon said they would have done it.

My waterline is working but it was not install the professional way that it should’ve been installed.The first guys used a way to hook it up which was not the right way that your company supposed to hook it up. I just found that out. Unhappy about it.

Third-party installers were quite professional and efficient. No issues.

Installation went smooth as can be. Efficient and effortlessly.

The installation crew was awesome! Jessie made sure we got scheduled right away and kept me up to date on everything. They did a great job and were very professional and polite. GREAT CUSTOMER SERVICE

This time is second time, nice more than first time

If I could give these guys six stars, I would! They did such a fantastic job! They problem solved a few issues and wouldn't leave until they got it right. VERY professional and jacks of all trades.

On time. Friendly. Explained some of the basics of the ice maker. Knowledgeable.

The contracted installation tech was first scheduled to come out the day after delivery - he called last minute to reschedule for the next week and said he would call back with a timeframe. Didn't call back until late day (3pm) to say he would be here at 4. Good thing we were home anyway. Then he ran the line under the dishwasher, and somehow made the dishwasher inoperable. Best Buy is sending a new tech out to check installation and look at the dishwasher. But now, with the way the waterline was run under the dishwasher, the waterline needs to be removed to pull the dishwasher out. Shortcuts are not ok!

The waterline was not connected and in use when done. The service team said they are not plumbers, and they did not have the appropriate fittings to complete the job. I do give them credit for being amiable and personable.

I’m very disappointed keeping my schedule to fix the new refrigerator, always something, lot of lock of communication.

I am grateful to the installers who went beyond the call of duty to move the refrigerator into my kitchen. They had to remove the doors and creatively positioned the unit to make it through the kitchen door.

I explained exactly what i had and that a water line needed to be cut in and ran. The checkout guy told me not a problem we can do that. It gets delivered and the delivery guys tell me they cant do that need a plummer to run the lines.

The water line install was seamless and was very quick - guys did a great job. There seems to be a bit of a communication break down between the sales at Best Buy and the installers.