Customer Ratings & Reviews

Professional and courteous installers. They were done in no time at all. Showed me how to use all of the features. This was the kind of installation that we have always had and have come to expect from Best Buy!!

Technician did a great job with the waterline installation. Perfect.

The installation took 3 different visits for a simple job. When the water line was installed, the guy didn't connect it to my fridge because "that wasn't his job." But, after he left, the water line to my dishwasher had issues. He came back, reconnected it and tried to say that he didn't break it to begin with, but he was the only one who touched the water lines. Poor customer service.

The delivery and install people were great. Fast knowledgeable nice people.

Very good service. Also very professional and knowledgeable

The two men who installed the water line were very competent. After installation, one of the men explained what I needed to do before drinking any water from the line. He, also, took the time to show me where the valve was to shut off the line if ever needed. I was very happy with the experience.

The crew completed the job and helped install the waterline to our fridge. Friendly and ask if I had any questions. Also informed me directions before using the ice maker.

We had no water line at all so techs came in g placed one in no time at all, it was fast & easy.

The team will wait to install the water line if the ice maker add-on is backordered.

Im currently on my 3rd try at installing a water line for the refrigerator i purchased over a month ago. I explained the situation that my refrigerator is on tje opposite side of the sink and the message was no relayed to the installer. When it was delivered they said needed site inspection and nothing was done. They said they would call to set up and no call. I had to go back in to reschedule the install. Got an appointment for the install and they came 4 hours late. Again they said no site inspection so they dont have enough time to do it. They did the site inspection and they refused to install under my house and came up with another somution that will add $250 and have to go throught my cabinets, into the pantry, out tbe pantry, over the doorway, and down to the regrigerator. Ill give you a call to reschedule. Still no call now have to go back and reschedule again.

Appliance is fits perfectly into provided space, keeps food fresh and easily wipes clean

Decent price but was a chore getting it delivered with the refrigerator,

The installer did an excellent job installing the new waterline. He ensured everything was ready for the refrigerator delivery. Very friendly and helpful.

Guys came out and installed my water line for my new refrigerator that had water dispenser and ice maker. They were on time and didn’t take long to install. Very professional and cleaned up after they were finished.

Needed to switch the doors on our refrigerator to keep right door from swinging too far to the right. Techs finished the job in about 5 minutes. Great Service!

I did not get my water line connected the part suggested was the wrong one. Have water kit that is useless to me. Now I have to come into town and get the right one and figure out how to connect.

excellent job done by the technicians (Father and son crew)

Installer did a professional installation. So far, no leaks.

Due to the lack of effective communication between Best Buy and their installers, this New Ice Maker Water Source was never installed. After five (yes five) reschedules on both Best Buy and the installers I ended up cancelling the service and installed the unit myself (took me some time, but I eventually was successful in the installation). WARNING to all those considering Best Buy installation services... buyer beware. -John

Best Buy has been out 3 TIMES and still has not hooked up my waterline, which I paid to have done! I had to pay a plumber to hook up my EXISTING LINE. Best Buy had every excuse in the book AND the 2 times they came out to hook up the water line....it leaked both times and now has ruined my kitchen flooring, which now I have to have replaced! I WILL NEVER PURCHASE ANOTHER APPLIANCE FROM them again! I keep getting the run around from them and their insurance company. I WILL NEVER Recommend them to anyone I know!