Customer Ratings & Reviews

The installation of the refrigerator was not completed at this time. Nor was the installation of the waterline. The fridge has been delayed since May (I am aware of supply chain problems), but I haven't been able to get confirmation that the warranty will start when I receive it or when I paid for it (4 months ago) nor whether it will actually be here in Sept. It was delayed a second time in July without forewarning.

Great installers! They were very friendly and hooked up everything. They even explained how to use the refrigerator and how to change the water filter in the future. They also wore masks and shoe coverings, thank you.

The installation guys were prompt. I was working from home and they were very quiet and installed the new refrigerator as quickly as possible. I would definitely use them again.

On time. Friendly. Explained some of the basics of the ice maker. Knowledgeable.

Could not do new water line install which I told them I needed from the beginning

Installed fridge just fine, but didn't even make an attempt to install the waterline. Eyeballed it and said it was too far from the valve, marked the job as "Complete" forcing me to jump through hoops to get my money back for the waterline install.

The installer was very professional. He explained everything before he did his job.

Installation went smooth as can be. Efficient and effortlessly.

We absolutely love our new LG refrigerator/freezer. It seems so much roomier than our last appliance. Also, we love the black stainless steel color.

Don’t bother wasting your time and just hire a local plumber. After being rescheduled they finally showed up. Spent a whole five minutes here and told us they couldn’t do it unless we replaced our entire basement ceiling. They then said they would put it down for another reschedule and we would have to call and cancel in a few days after we decide we don’t want a new ceiling. Not really sure why they didn’t just cancel but I called and after spending 45 minutes on the phone was finally able to get it canceled and had a local plumber out 15 minutes later and got it in working order without a new ceiling crazy huh. It was half the price as well.

The installers were professional and efficient They replaced what I had with a more durable water line.

Fast professional and helpful when installing new fridge.

Bought the installation because I was not sure if I had it already or not since it was a new home I moved into. They came and I asked them specifically if I will get reimbursed if I did not need it installed. Turns out I already had a water line and did not need the service so they said they will reimburse me. I called them back to double check if they did reimburse and they told me, they did not because I used the service (which I did not). Called multiple times and they just ignore. Terrible return service. Will update if I ever receive my refund.

Installation went well. They came out the next day and installed my water line for the refrigerator. Now I have fresh cold water and ice to quench my thirst

Excellent service. This was the second install and the second team from a different company was great.

When the refrigerator was delivered, the line was not installed because the ice maker was not included. When the ice maker was deliver, they came back to install the line, and now it was not in their forte to connect the line unless a plumber laid a copper line through the cabinets to the tune of $500 on top of the cost of this installation. Basically, if your water line is going to have to be run through cabinets, don't purchase as they will not install it. They will however mark that the service was completed making getting a refund a lot harder.

2 different reviews. The drop off and install of fridge was horrible. The delivery people didn’t seem to know what they were doing. There was a ding on the stainless steel door from bringing inside. The actual install of water line was great.

I was impressed w/the installation of my new waterline which was done by Dennis, Best Buy installer. The job was done quickly and efficiently.I must add it was also done neatly-no mess left by workman! I would definitely recommend BB for any installation I needed.

The delivery of the refrigerator was really fast and easy. However, the waterline installation could not be completed due to our reverse osmosis tank. So keep that in mind.

The technician arrived prepared to install the waterline. I didn't much care about automating the fridge but appreciate having the filtered water dispenser, and filtered ice cubes. Quick. Satisfactory job.