Customer Ratings & Reviews

The delivery/installer guys are excellent. Very knowledgeable and careful of my new refrigerator.

The movers/installers did an amazing and professional job with our new fridge. They also moved our old one to the garage for us and made sure it continued to work in the new spot.

I really like the people BestBuy who they hire to work on the products!

The two guys were friendly and funny, and very professional. I enjoyed watching them.

Installation crew were very professional and clean. My refrigerator is opposite to sink, They pulled the water line from under the floor through basement and back up to the sink.

Removed old machine and installed the new one quickly. Cleaned the exterior before they left from any finger prints.

They came exactly when they said they would and installed it perfectly in a very quick period of time. Very impressed with the job and will definitely buy my next appliances from best buy!

The two young installers did a great job. Handled everything and showed us how to use the water/ice unit as well as setting the temps on the unit Very pleased.

The installer was here for all of fifteen minutes. In that time he got everything connected, made sure there were no leaks and even answered all my questions. Great guy!

When he arrived he was not able to install the water line. Our house was recently renovated with new apex pipes and he didn’t have the correct equipment. He immediately informed me that it would cost more. I thought that he would inform Bestbuy and they would remove the charge. I waited and the bill was never adjusted. I had to go to the store for them to remove the charge. I expected Bestbuy to be more concern about their customer.

Awesome team. Did it right by all means. Time, Work, Support - Excellent

Terrible. Worst experience we have ever had. The installers came underprepared and hooked water up to hot water instead of cold. They did not have proper materials, used our extension cord and a bucket to catch water. Didn't have a broom to clean up after themselves, and had a saw blade to cut through the pipe that was dull. After waiting 3 months for the fridge, and now this. Still hasn't been resolved.

These guys are a top-notch team! They exceeded my expectations!

Came in I had no idea where the fridge was going to be connected from ( water line ) because it’s far from the kitchen sink, but he took a look and in less than ten min he was done

Canceled and returned product, and purchased Samsung directly. However, I had to buy through Best Buy since Samsung does not install the water valve and extended line.

The gentleman were professional and friendly! Wish I hadn’t bought the extra kit for installation like was recommended but was able to return for credit, so worked out. The guys did a great job

Great appliance that fits in the designated area in our kitchen to perfection. It was also delivered with due care and attention

Best buy did not install the water line for my icemaker. They came out and claimed that they didn't have the right part. They rescheduled me and then did not come out a 2nd time. The driver called me and when I asked about the installation he claimed he could not do it unless I paid him more $. I hand already paid best buy for the installation. When I refused to pay more he did not come to my house. Instead he told best buy that I cancled.

They did a really good job on my insall. I haven't had any problems

Installation crew was excellent and went out of their way to add the water line for my frig.