Customer Ratings & Reviews

Team was quick, efficient, and friendly. Let me know that water pressure was good, but tat water filling was slow.Appreciate that they documented that in their work summary.

The installers reported on time and were highly professional. I appreciate that the shippers were the same gentleman who returned for the water line installation.

We will never not have Best Buy be our go to. They are professional and I feel comfortable with the people being in my home.

Installation was easy to schedule. Technicians arrived on-time and did an outstanding job installing my refrigerator. Very pleased!

Our installer was on time and very professional. He was good at communicating his arrival and cleaned up when done. I would recommend their installation services.

The install was great. Didnt sxuff our walls ir floors, was professional and made syre everythif worjed vefore leaving. Havent had one problem

As part of replacing all of the appliances in my mother-in-law's condo we paid to have a water line installed from under the sink to the new fridge. The installer who put in the new dishwasher and range said there was no shut-off valve in the house and we would have to contact the condo association to coordinate a building shut-off and then reschedule. Upon talking to the condo management we eventually discovered there was a shut off valve in the house, right by the water heater where this installer had looked. We had to reschedule this installation which involved waiting for 3 and 1/2 hours in an empty condo for the second installers from Best Buy to show up. Really ridiculous.

They moved my old fridge and brought in the new fridge but i don't think the water line was replaced properly because water barely comes out of my fridge and takes forever to make ice.

The Best Buy installers from Jackson, Michigan were on time, professional, knowledgeable and aimed to please. Thank you for providing excellent customer service.

I'll be repeating this on other parts to review, but the guys who deliver/install for Best Buy have ALWAYS been professional & courteous.

We did not need the new ice maker water line, so Pacific Sales credited our account immediately. I was impressed with the delivery person being honest in his assessment of the necessity of a new water line.

Fast on time professional very knowledgeable and most importantly clean

Excellent service. They maintained good communication prior to coming to our house. They were careful removing the old refrigerator and installing the new refrigerator.

This delivery team was great! They even hooked up the water line which I wasn't expecting them to do on the same visit.

This was the best set up crew ever. On time, made sure everything worked prior to leaving!!!! Put my old refrigerator were i wanted it in the garage. Cleaned up everything!!! 5 star all the way!!!!

The delivery of my refrigerator was delayed for almost 2 months. The waterline was already replaced by my plumber because it was leaking. Otherwise the instillation was good.

Very friendly and helpful. Installation wasn't immediately evident, but they were able to work with me on this.

It’s a bit low. I am quite tall, but regardless, it’s an excellent stove that I absolutely love.

Our Best Buy tech installer was the BEST! I cannot express how great the Best Buy team is.

Very friendly, efficient, and professional. They were not rushing, but they did not waste time.