Customer Ratings & Reviews

Very friendly, efficient, and professional. They were not rushing, but they did not waste time.

This water line is working fine at this time. Good installer!

I told Best Buy / Geek Squad that my house did not have a previous water line, and that this service would be to install the waterline from the sink to my fridge without going under the house. That was a lie. They brought out a 3rd party from MLA to do this - who then charged an additional $350 on top of the $146.13 I paid. Now I am trying to get a partial refund or something to resolve this but Geek Squad CS said they can't do anything since it was a 3rd party they sent out. Lesson learned, don't trust BB or GS for New Waterline installs.

The refrigerator was installed a couple of weeks ago but the water line still has not been installed hopefully Monday.

The install was great. Didnt sxuff our walls ir floors, was professional and made syre everythif worjed vefore leaving. Havent had one problem

Donald did an excellent job installing the line for the ice maker.

Very friendly and helpful. Installation wasn't immediately evident, but they were able to work with me on this.

The installers reported on time and were highly professional. I appreciate that the shippers were the same gentleman who returned for the water line installation.

I was charged for installation services for major appliances and no one showed up on the scheduled appointment date. I immediately reported the NO SHOW to Best Buy and the said I would be refunded. I have made numerous calls and online inquiries and no one seems to know when or how I will receive a refund. The customer service reps have blamed corporate management for this issue and I have yet to receive my refund. I have been a regular customer at Best Buy and Geek Squad for the past 15 years plus and this is how they treat their customers... sadly disappointed.

This delivery team was great! They even hooked up the water line which I wasn't expecting them to do on the same visit.

Our installer was on time and very professional. He was good at communicating his arrival and cleaned up when done. I would recommend their installation services.

Team was quick, efficient, and friendly. Let me know that water pressure was good, but tat water filling was slow.Appreciate that they documented that in their work summary.

Installation was done very professionally. I have no problem getting water & ice from fridge.

i have had some issues in the past with installation. But these guys were right on with their timeliness. They made sure everything was satisfactory before they left. I feel it was worth the expense to have them install

I'll be repeating this on other parts to review, but the guys who deliver/install for Best Buy have ALWAYS been professional & courteous.

The installation was quick and easy. The guys came around the time they were supposed to come to my house for the appointment. The installation didn't take that long. They even fixed my fridge not being leveled.

They moved my old fridge and brought in the new fridge but i don't think the water line was replaced properly because water barely comes out of my fridge and takes forever to make ice.

The Best Buy installers from Jackson, Michigan were on time, professional, knowledgeable and aimed to please. Thank you for providing excellent customer service.

Every time have had this service they are always fast and on time.

Excellent service. They maintained good communication prior to coming to our house. They were careful removing the old refrigerator and installing the new refrigerator.