Customer Ratings & Reviews

I ordered the full install which included getting a line added... When the plumber showed up, he said it only covered hooking up the fridge to an existing line - That is a different package at a lower price.. and if I had an existing line I could do it myself. So, the plumber charged me and additional $200 in install the line (even though I paid Best Buy for this already). When I called to get a resolution - I was told 4 different times a supervisor would call me back... I'm still waiting.

Delivery and installation was excellent, very professional and on time, the two guys were very polite and there knowledgeable

Does what it is supposed to do. The connections were easy to connect.

The crew was professional and efficient! They were done installing and reviewing operations and functions with me in no time.

Loved the service. Very responsible with everything. Excellent. VERY PLEASED

I purchased a new fridge and incorrectly thought that I would need to have a waterline installed in my new home. However, after ordering the fridge and the install service I realized that the line was already there so I called back to cancel the install. The agent cancelled the install but never credited me back the charge and it took 8 calls to get them to do so. Terrible customer service.

Knowledgeable professionals, installed new Refrigerator and waterline, answered questions, friendly.

Refrigerator was a very easy installation install the water line for the icemaker and just plug it in works great looks great.

My installation was never completed! Best Buy marked it as completed! My fridge been sitting in my garage for months and I have rescheduled my appointment 4 times since June and no one has contacted me or anything ! Everytime I call there is always excuses and never anything to fix what’s wrong. 2500 dollar LG fridge and can’t even get it installed but they been receiving their payment every month but can’t come install it ! Fix this

The gentlemen who delivered and installed my new refridgerator were the best. Very concientious and knowledgable and friendly.

Everything got installed easily and had running water within 20 minutes of arrival.

The set up team for the fridge and water line were great!! WE had a small issue with the sink and the worked with us and found us a quick fix!

The installation was done as I expected, and it worked properly.

The third party company that our local Best Buy used seem really unprofessional. Paid for a new line install for 170 dollars and the installers wanted another $120 to finish the job. The manager at Best Buy however was awesome and the store paid the extra to the plumbers to make it right.

Installers were quick and professional, despite the fact that they needed to install the line on the opposite side of the kitchen from where the sink is. Works great for my fridge.

Ryan and his assistant were incredibly professional and efficient. Thanks so much for making the process a breeze!

We had an incredibly bad experience with Best Buy and specifically their installers. Too long of a story to share but we got the refrigerator nearly 2 months ago and still don’t have working water or ice. The installer lost the water line in the floor, badly scratched the floors, and we had to get 3 estimates for the damages ourselves in order to process the damage claim. What a joke. We will never be purchasing appliances from Best Buy again.

The Best Buy team is professional and efficient and willing to do anything they can to help you get your product installed they were

I ordered this refrigerator and paid extra for hook up, including purchasing SS line kit. The people who delivered it said they could not hook it up because there was already supposed to be a connection point behind the refrigerator. I purchased the hook up and fully expected the ice maker line to be hooked up. This was a rip off of massive proportions, plus I purchased a "kit" which was NEVER used. Sucks big time.

Awesome service and really great shopping experience