Customer Ratings & Reviews
Customer reviews
Rating 3.6 out of 5 stars with 1802 reviews
(1,802 customer reviews)Rating by feature
- Service3.5
Rating 3.5 out of 5 stars
- Professionalism3.7
Rating 3.7 out of 5 stars
- Expertise3.6
Rating 3.6 out of 5 stars
to a friend
Rated 5 out of 5 stars
Great workmanship.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The employees who delivered were very quick and efficient and cleaned up everything well. Very satisfied.
I would recommend this to a friendRated 5 out of 5 stars
Great insulation
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problems with insulation, they arrived on time hooked up everything and explained everything and I havent had problem since .
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our installation for our refrigerator was great service. They had there masks on the whole time very professional
I would recommend this to a friendRated 5 out of 5 stars
Refrig part
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess it was needed in Order for the people to install the refrigerator! It was a simple task and it seems to be working fine!
I would recommend this to a friendRated 2 out of 5 stars
Refund needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never received a new water line but was charged for one...They were here 5 min and connected my new fridge to my old water line...I deserve a refund
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when a refund doesn't fall through. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Don't waste your time and money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this service as I needed to connect the ice maker water line with a new water line. The service guy called me 2 times and said they don't do this kind of work at all and I need to call a plumber. Best But charged me $135 anyways for this work that was never completed. Still waiting for a refund after over a month.
No, I would not recommend this to a friendRated 5 out of 5 stars
ser team
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.working with BBY geek Squad service team was responsive and excellent
I would recommend this to a friendRated 5 out of 5 stars
Refrigerator Installation + New Waterline
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator Installation + New Waterline . Very professional installation.
I would recommend this to a friendRated 5 out of 5 stars
Code ups price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had Best Buy hook up my ice marker line. They were timely. But there is a new code requirement it cost $100 buck
I would recommend this to a friendRated 5 out of 5 stars
Quick and efficient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were nice, they were clean and wore masks. They installed it properly showed me how to use it and what to do. Great experience
I would recommend this to a friendRated 5 out of 5 stars
New fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and time spent on service from third party sent
I would recommend this to a friendRated 5 out of 5 stars
Good job! We
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven’t had any problems with our installation. The guys were very professional and no problems have arisen.
I would recommend this to a friendRated 5 out of 5 stars
great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the best ever. Buy 10 of them for you and your family and your friends and you co workers and for other people.
I would recommend this to a friendRated 1 out of 5 stars
8 hour service window poor customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation window was 8 hours. I’m on my third appointment and still no installation. Two times no show. When I call l, I get no customer service just a new 8hour window appointment and told that I will only get 10 mins notice before tech arrives. I asked for a supervisor to call, I was told a call would be scheduled. I never got a call. I already prepaid for a service to get no service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THis service never happened. The refrigerator was dropped off at my 90 year old parents home and I was told by the install crew that they "didn't bring straps" to be able to carry out the job. I rescheduled for the following Saturday, and that crew was also unable to complete the service. I ended up hiring a handy man to install this appliance, and wish I could get a refund for the install.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers were great very careful not to hit any furniture work being a premium geek squad member has been worth while as I buy all my appliance from Best Buy.
I would recommend this to a friendRated 5 out of 5 stars
The water was greatly needed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water line had never been used. When the items were installed, it was smooth and the water dispenser functioned efficiently.
I would recommend this to a friendRated 5 out of 5 stars
Rubymarie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We needed this to get the appliances in working order. The installers were very nice clean and good .
I would recommend this to a friendRated 5 out of 5 stars
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very satisfied with the refrigerator and the service men that installed it and the water supply.
I would recommend this to a friendRated 5 out of 5 stars
Knew what they were doing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge installed with great care and was informed I needed a valve sh)utoff (was missing from a previous job and I didn't realize it).
I would recommend this to a friend