Customer Ratings & Reviews

This product is needed to install my new refrigerator. It has worked as aspected. No issues.

After 3 failed appointments for a waterline install, Mario came and made everything right! Did good work quickly and efficiently!

Ran water line through the middle of cabinet and out in front of cabinet. Should be behind the dishwasher.

The guys from best buy team came in n did the job in no time cleaned up their mess and were very professional couldn't b happier.

Fast professional, and very courteous. Couldn't imagine a more pleasant and fast experience.

Such a horrible experience with the appointment set up. The appointment was schedule through a third party Toms Toolbox, Kathy there csr is rude and has zero customer service skills. They call you once and don’t bother to call the day of appointment. Missed our appointment the first time. My reschedule date was 10 days later. Day of the appointment I was called by the installers as they were installing my fridge.

Great service didn’t need to worry about setting up my new fridge they did everything for me!

I loved that they connected it for me I couldn’t find some one to connect it with purchase and Best Buy did it all

Service and installation of water line no one ever came but yet you have not refused me or sent anyone to put the water line in... I demand a refund or better yet for you to do the job you were payed for. Theft for not fullifiling Or perfessional installation I want the water line hoof up please ASAP emergency wanted long enough

Sometimes it’s just best to get all the service by profesionales.. they get the job done the way it must get done.

The installation went smoothly. They were polite and on time and did a great job

All went perfect with my installation! They moved the old to my garage and hooked the other up! I am loving it!!

Installers were great and professional. Explained everything and were respectful of our home!!

Installation was relatively simple. All parts coordinated and the directions were easy to follow

A great install crew that were very conscious of doing things properly. Would be glad to have them do any other installs.

The gentlemen that did the work were very friendly and seemed like good guys. However, after the second appointment to get the water line installed for the water dispenser, they hooked it into the HOT water line :( And BestBuy doesn't seem to want to make it right after I've reached out to them multiple times to correct it. They are just too busy to deal with my nonsense and wanting ALL the features I paid for...

Good team finally come to install the refrigerator and freezer for me. Very details and patient!!!

This item is supposed to be refunded to credit card used as this was not installed after all. There was miscommunication from store and she did not communicate correctly after i asked multiple times if this was the correct choice. I would like my credit card refunded for the amount of this and also some type of credit or gift card for this. This was very inconvenient and had to go another route. Thank you

Water line guys were great--knew exactly what to do

Paid extra for the water line. Installers came out to install and couldn't . Gentleman said I would not get billed for it. Thinking this was all taken care of, I look a month later and I got billed for it! I have called MULTIPLE times to get this correct and everyone I talk to says " We will call you back... blah blah blah and NEVER DO"! Im down to writing a review about this hoping this issue will finally get resolved.