Customer Ratings & Reviews

Service and installation of water line no one ever came but yet you have not refused me or sent anyone to put the water line in... I demand a refund or better yet for you to do the job you were payed for. Theft for not fullifiling Or perfessional installation I want the water line hoof up please ASAP emergency wanted long enough

All went perfect with my installation! They moved the old to my garage and hooked the other up! I am loving it!!

If I could give 0 stars I would. Not only did they say the fridge I purchased wouldn’t fit and made me order a smaller and more expensive one. Turns out original choice would have fit. Appt rescheduled multiple times. Hold times are long. I was charged for a part I already paid for and a week later no one can return my call or refund my money.. Best Buy uses geek squad who uses sub contractors. Horrible experience

Happy with the job . Fast efficient and fixed the existing issue. Nice job.

My refrigerator delivery was cancelled 3 times by Best Buy. I was told I would be compensated after delivery because of the inconvenience of waiting so long. I waited almost 2 months. Delivery person said I would probably get a gift card in the mail. I’m still waiting. Please send my compensation!!!!!!! I think it should be around $200.00 if you want my future business, you took my money immediately. I love the frig but customer service very poor

The gentlemen that did the work were very friendly and seemed like good guys. However, after the second appointment to get the water line installed for the water dispenser, they hooked it into the HOT water line :( And BestBuy doesn't seem to want to make it right after I've reached out to them multiple times to correct it. They are just too busy to deal with my nonsense and wanting ALL the features I paid for...

This product is needed to install my new refrigerator. It has worked as aspected. No issues.

On time, but wouldnt do crawlspaces which wasnt revealed to us until they got there. Best Buy rep said it would be fine but we had to go hire another plumber which most twice as much as we thought we were going to spend.

Men were great. In and out quickly. Very professional.

This item is supposed to be refunded to credit card used as this was not installed after all. There was miscommunication from store and she did not communicate correctly after i asked multiple times if this was the correct choice. I would like my credit card refunded for the amount of this and also some type of credit or gift card for this. This was very inconvenient and had to go another route. Thank you

Refrigerator Installation + New Waterline . Very professional installation.

Fast professional, and very courteous. Couldn't imagine a more pleasant and fast experience.

Great service didn’t need to worry about setting up my new fridge they did everything for me!

Did an awesome job installing would definitely recommend them

My fridge elavate my house. It's so pretty im in love.

when purchased they explained that they will have someone come install than hook up the waterline to the fridge, but when fridge was delivered the delivery men said they don’t do installation and or hookup of waterlines, long story short i have a fridge that is not hooked up an i was overcharged cause i could put the handles on myself instead of being charged $140 for it when i expected to be able to use the water dispenser.

Installation was relatively simple. All parts coordinated and the directions were easy to follow

Very spacious. The refrigerator is one of the best

Good team finally come to install the refrigerator and freezer for me. Very details and patient!!!

Installers were great and professional. Explained everything and were respectful of our home!!