Customer Ratings & Reviews

Good team finally come to install the refrigerator and freezer for me. Very details and patient!!!

The installation went smoothly. They were polite and on time and did a great job

The guy who came by was nice and very knowledgeable. The water line hasn’t been used in years but the guy was able to get everything up and running again.

If I could give 0 stars I would. Not only did they say the fridge I purchased wouldn’t fit and made me order a smaller and more expensive one. Turns out original choice would have fit. Appt rescheduled multiple times. Hold times are long. I was charged for a part I already paid for and a week later no one can return my call or refund my money.. Best Buy uses geek squad who uses sub contractors. Horrible experience

If you call it installed . They told me they couldn’t put the doors to my fridge on cause it’s not their job . So I paid almos $200 just for someone to put a new line on whenever I could have done that myself. Never again

when purchased they explained that they will have someone come install than hook up the waterline to the fridge, but when fridge was delivered the delivery men said they don’t do installation and or hookup of waterlines, long story short i have a fridge that is not hooked up an i was overcharged cause i could put the handles on myself instead of being charged $140 for it when i expected to be able to use the water dispenser.

The installation of the refrigerator and new waterline went fine. The installers were great.

new fridge purchased required install service was completed and left clean and in working condition

This thing is great! No problems thus far. I took my time in researching and came to this! Glad i did!

Mike and Matt were great. They explained things along the way and cleaned up before they left.

Worth every penny. Have them install you waterline at the same time as the fridge. That way it’s covered under warranty.

Runs quiet and looks good. Easy to open with easy close doors Ice maker has worked great

its a great product. it matches our needs. Bestbuy people who came for installation were very professional and helpful. I would recommend this item

We were told it would take 24 hours to get the fridge and freezer to cool to correct temperatures but it did not. Everything in our freezer was ruined and we could not get anyone from Bestbuy out for 2 weeks. We finally called Samsung and was told the fridge was still in showroom mode. This service was unacceptable and pretty discouraging for us to ever buy from Best Buy again.

Quick and easy no mess it only took a few minutes to get unlimited ice

Water line guys were great--knew exactly what to do

Very professional delivery and install. Both knew their task.

Solid install work. Nothing broke and everything works like it should. Cleaned up and hauled away all the packaging. Friendly and knowledgeable

Super quick and no hassle at all. The guys hooked everything up and then moved it for us to get the best position.

They didnt do anything. I was hoping for a new shut off valve and for them to use the new stainless steel hook up kit i purchased but since i had hooked it up with the old plastic stuff from the old fridge they said that was good enough. And there were no code requirements . I guess after it was done i was disappointed i paid extra for no reason.