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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 1802 reviews

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Rating by feature

  • Service

    Rating 3.5 out of 5 stars

  • Professionalism

    Rating 3.7 out of 5 stars

  • Expertise

    Rating 3.6 out of 5 stars

67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,802 reviews
  • Rated 1 out of 5 stars

    A pricy service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got the install. Ended up having it installed by another provider because the company that delivered it didn't unhook the old one or remove it. Canceled it but they still keep calling me to reschedule.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice guys that can by to i stall the fridege It was done in no time

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible tech service, never use, for appliances

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    !st: he could not find us and was rude. 2ndWhen he showed up he did not have the tools proper for what needed to be done. 3rd he said he could not do it until we pulled the appliance out ourselves. 4th he said WE need to drill a hole between the cabinet to reach the refrigerator... This tech did NOTHING for us, we had to do it ALL ourselves and I still got charged

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge delivery and install

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and quality product! We love the fridge and the dual ice maker!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered refrigerator and hooked up water line and explained it to me

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst ever set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst ever. They brought in refrigerator, didnt level , ran water line for icemaker to sink area , did not tap into water supply stated they were not given parts to hook up. Just told me after he drew diagram that i could go to hardware store to purchase what was needed. I ended up having to hire a plumber to come out and hook up. So very frustrated with delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guaranteed a great installment

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very important to have added onto the water line because of the beautiful refrigerator we have received.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unknown

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a excellent job installing the water line. Thank you guys. Fast and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GO TO BEST BUY NOW!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were on time, very professional and product knowledgable about how all the fuctions work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do charm Dr C j h dcnn in ncxxvbbcx bbcxxvbcxvbdbncc

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never installed New Ice Maker water source!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though paid for Advanced Installation Including New Ice Maker Water Source, THEY NEVER INSTALLED IT! I had to get my plumber to install it. I called several times and spoke to different people but they never followed up. No call, no refund, nothing! For me, this was GeekSquads darkest hour!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer arrived on time and were very professional and courteous. They moved my old refrigerator to the basement and there were no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomenal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service, quick (and thorough) installation. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This guys are great on time and work fast they keep it clean and tight

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installaltion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was very efficient. The crew were very professional and knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great install. Knowledgeable and great attitudes. Explained and answered all my questions. No issues so far.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never Showed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an appointment for a waterline install, even received a confirmation call the day before. Come the day of the appointment, no one showed or even contacted me. I ended up reaching out to them, they had no idea why my appointment was changed to “pending reschedule”. They said they’d get back to me with some answers and guess what, they never did. They are poor communicators & not reliable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I could give it zero. Guys came and said they don’t install new waterlines, call a plumber. Confused called customer asking why I paid 125 extra. They apologized and scheduled a redo a month later. Guys never showed. Contacted a third time. Supposed to be here next week. Who actually knows. Don’t bother with this service.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went well. It was quick and professional. Didn’t leave a mess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Turned out well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was told I couldn’t have the installation with my old pipes - but the worker was able to resolve the issue - very pleased with result!

    I would recommend this to a friend