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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 1806 reviews

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Rating by feature

  • Service

    Rating 3.5 out of 5 stars

  • Professionalism

    Rating 3.7 out of 5 stars

  • Expertise

    Rating 3.6 out of 5 stars

67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 1,806 reviews
  • Rated 5 out of 5 stars

    get install guys

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the install guys were so nice and made the process seamless. no stress at all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with installation of water line to the ice maker for my new fridge. Quick and no issues in the first 6 weeks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy team installed refrigerator quickly. They arrived on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wirlpool refrigerator with new waterline

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine. Very satisfied. Service was good. Sale person did a very good job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did an excellent job installing my water line and conecting it to my refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Refrigerator install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professionaly handled. Very courteous and accommodating

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and clean did not leave any mess and got the job done quickly highly recommend any service from Best Buy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HIRE SOMEONE ELSE.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NOT SUER WHY IT SAYS SERVICE COMPLETED. THEY NEVER INSTALLES THE WATER LINE FOR THE ICE MACHINE. THEY SAID THEY WOULD RETURN THE NEXT DAY AND NEVER DID. CALLED Best Buy. THEY RESCHEDUELD IT FOR THIS WEDNESDAY AND ITS THURSDAY AND STILL NO WATER LINE HAS BEEN CONNECTED NOR HAS ANYPNE REACHED TO ME.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys always do a great job with the installation. I don’t have any complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all installer quick and clean service. Very educated and straight to the point no bs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really love our new LG refrigerator, especially the showcase door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick- efficient and neat. Would highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love our Ice Maker in the Samsung Fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Ice Make in the Samsung refrigerator works great! It is digital and so easy to use; with NO dripping!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was not long at all. Very professional and well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really does the job totally satisfied no complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers were great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys are professional and were in and out very quickly

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was horrible, I had to pay in cash for the water pipe and they did not put it right. The water was coming out from the bottom. Then I called geek squad and told me that they could not do anything since it is an outside contractor who installed the refrigerator. Horrible horrible horrible. Now the ice maker keeps getting stuck

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these guys were amazing- nice, neat, and ready to meet the challenge of doing this installation through my tile floor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Waterline install

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent professional and friendly service. Cleaned up after work done. Bravo

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    bad communication sell person and installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to give zero ,installation was late for 4 hour and not installed new water line ,installation team said ,there are just hook up not to install any thing .Therefore sell person indicate package I buy will in cloud new Walter pip line install.

    No, I would not recommend this to a friend