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Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 1810 reviews

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Rating by feature

  • Service

    Rating 3.5 out of 5 stars

  • Professionalism

    Rating 3.7 out of 5 stars

  • Expertise

    Rating 3.6 out of 5 stars

66%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 1,810 reviews
  • Rated 5 out of 5 stars

    Great product and service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and good service. I was mostly impressed with the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all installer quick and clean service. Very educated and straight to the point no bs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys always do a great job with the installation. I don’t have any complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was excellent great job. I do recommend the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I paid for this service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The plumbers were quick and efficient. Well worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product delivery and installation done well. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went smoothly, the refrigerator was hooked up in no time. Installers were helpful and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy team installed refrigerator quickly. They arrived on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purifies water and ice tastes like i bought it in a bag. Great and necessary part for the new refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were very professional and knowledgeable. Cleaned up after they were done . The were fantastic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers were great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys are professional and were in and out very quickly

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had no issues installing the water line. They were quick!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Would have made it no stars if I could

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the installers showed up they said they couldn’t to the install. They didn’t have any materials to install a new waterline. They also stated that they didn’t know why they offer a new waterline install when they can’t actually do them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really love our new LG refrigerator, especially the showcase door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Refrigerator install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professionaly handled. Very courteous and accommodating

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved those technicians

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expert, full of initiative, careful, kind. Geeks rule

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best service ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow!!! they are so knowledgeable Because of the service I plan to request the service again in the near future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Waterline install

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent professional and friendly service. Cleaned up after work done. Bravo

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was horrible, I had to pay in cash for the water pipe and they did not put it right. The water was coming out from the bottom. Then I called geek squad and told me that they could not do anything since it is an outside contractor who installed the refrigerator. Horrible horrible horrible. Now the ice maker keeps getting stuck

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    HIRE SOMEONE ELSE.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NOT SUER WHY IT SAYS SERVICE COMPLETED. THEY NEVER INSTALLES THE WATER LINE FOR THE ICE MACHINE. THEY SAID THEY WOULD RETURN THE NEXT DAY AND NEVER DID. CALLED Best Buy. THEY RESCHEDUELD IT FOR THIS WEDNESDAY AND ITS THURSDAY AND STILL NO WATER LINE HAS BEEN CONNECTED NOR HAS ANYPNE REACHED TO ME.

    No, I would not recommend this to a friend