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Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 1810 reviews

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Rating by feature

  • Service

    Rating 3.5 out of 5 stars

  • Professionalism

    Rating 3.7 out of 5 stars

  • Expertise

    Rating 3.6 out of 5 stars

66%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,810 reviews
  • Rated 5 out of 5 stars

    Great instal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that delivered and installed my appliances were knowledgeable and professional. Highly recommend..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service. Very professional. Completed installation timely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Maintenance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall satisfied , they came in and did what they needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job everything is good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly workers who come in did there job and I have had no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Water line

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They put in water line. They were quick and did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    appliance kits

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had everything we needed in one box. Save time and money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with new Samsung French door fridge and new waterline install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome customer service. Geek squad goes out of their way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer were professional, efficient, knowledgeable and very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech. was knowledgeable & humble . He arrived in time & was efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job setting up and installing my refrigerator.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible installation, they installer broke the valve for the water source behind our refrigerator. Didn't bleed the line before hooking it up to the refrigerator and now my brand new $2,000 refrigerator can't make ice or dispense water. The installer is now saying that we have to hire a plumber to get that to work.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and productively used the customers time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new water line

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we needed a new water line set up for a unit in our new garage, great tech

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Delivered broken. Stuck with it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator dispenser came broken and water spills all over. I have no water or ice. A week later service validates a broken part. I was looking forward to use water and ice. Why has someone not followed up to on the replacement of this unit? I like practicing patience. This is the only review I have ever made.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Willy RF Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service with highly professional skills. On-time.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    French Door Whirlpool Refig

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right drawer does not closed properly. Fan/compressor seems to run a lot.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator hook up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great easy to connect water line an refrigerator/freezer working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation Quick & Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech was prompt, called confirming his appointment, did an excellent job quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nicely installed refrigerator line fits perfect behind the fridge

    I would recommend this to a friend