Customer Ratings & Reviews
Customer reviews
Rating 3.6 out of 5 stars with 1802 reviews
(1,802 customer reviews)Rating by feature
- Service3.5
Rating 3.5 out of 5 stars
- Professionalism3.7
Rating 3.7 out of 5 stars
- Expertise3.6
Rating 3.6 out of 5 stars
to a friend
Rated 3 out of 5 stars
HAD PROBLEMS, BUT ALL WORKED OUT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered fridge on time but would not install ice maker, due to not having shut off next to fridge. Took several calls to get second crew to come out and install. (shut off for fridge water line under fridge in basement.)
I would recommend this to a friendRated 1 out of 5 stars
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was poor Did not think guys were capable it professional Did not unwrap fridge I had Home Depot deliver second one and they Did a great job
No, I would not recommend this to a friendRated 1 out of 5 stars
Water line installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation of water line was not done. Unprofessional
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge water line
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was so difficult to get this scheduled properly to have it installed
No, I would not recommend this to a friendRated 1 out of 5 stars
Appliance install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst installment company ever. Best Buy should be ashamed to use there services
No, I would not recommend this to a friendRated 1 out of 5 stars
Worked for 5 minutes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Their installation worked until they left. Never worked again. After waiting for 3 weeks I installed it on my own. I will say they refunded my money.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Another Best Buy Customer Service mishap
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After waiting they couldn't do the service requested. Had to hire a plumber.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for an advance installation with a new waterline they refused to hook up my ice maker and water line
No, I would not recommend this to a friendRated 1 out of 5 stars
Paid for nothing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers came out and didn’t do the installation. Never came back like they said they would.
No, I would not recommend this to a friendRated 1 out of 5 stars
Was Never Installed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge was dropped off in kitchen, never installed, and all of the plastic wrap and Styrofoam was left in and on the fridge for me to try to dispose of
No, I would not recommend this to a friendRated 1 out of 5 stars
Not service was done
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They could put the refrigerator inside the house for for ended they did not install the water line and I haven’t get a refund yet
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Line was too short, had service twice, I was told call a plumber
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy Overview of What’s Included Inaccurate
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers were great. Best Buy’s overview stated a new shut-off valve was included. Their work order to 3rd party installers did not include this.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Hired a plumber
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to hire my own plumber to install due to COVID. Never received any compensation for hassle and failure to provide the promised installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Go somewhere else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible Ripped my floor Water line leaked Still no resolve after 5 months
No, I would not recommend this to a friendRated 1 out of 5 stars
No install.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of time. They did not install and wanted to sell me additional plumbing services, not part of the scope of the project.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This installation was never completed even after several calls and appointments. Last appointment no technician showed up
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not trust!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation never happened. I was billed but the installer lied and logged the installation as complete.
No, I would not recommend this to a friendRated 1 out of 5 stars
They flooded my house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much damage and never sent anyone back to fix the bad waterline they put in on top of my heating pipes .... already a month and a half of nightmares no one shows up
No, I would not recommend this to a friendRated 1 out of 5 stars
NO INSTALLATION
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the technicians came they did NOT install the ice maker all they did was plug in the refrigerator and leave.
No, I would not recommend this to a friend