Customer Ratings & Reviews
Customer reviews
Rating 3.5 out of 5 stars with 1810 reviews
(1,810 customer reviews)Rating by feature
- Service3.5
Rating 3.5 out of 5 stars
- Professionalism3.7
Rating 3.7 out of 5 stars
- Expertise3.6
Rating 3.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer broke one of the shelves from the refrigerator haven’t gotten a call back two replaced it. will be Calling back to Best Buy to get a refund.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for an advance installation with a new waterline they refused to hook up my ice maker and water line
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do it yourself! Best Buy advertises they’ll install the waterline they don’t, it was a waste of money, and no refund.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worked for 5 minutes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Their installation worked until they left. Never worked again. After waiting for 3 weeks I installed it on my own. I will say they refunded my money.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Shoddy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fix hole in line when added new line for refridgerator. Just added another hole.
No, I would not recommend this to a friendRated 1 out of 5 stars
Was Never Installed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge was dropped off in kitchen, never installed, and all of the plastic wrap and Styrofoam was left in and on the fridge for me to try to dispose of
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy Overview of What’s Included Inaccurate
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers were great. Best Buy’s overview stated a new shut-off valve was included. Their work order to 3rd party installers did not include this.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Hired a plumber
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to hire my own plumber to install due to COVID. Never received any compensation for hassle and failure to provide the promised installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not service was done
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They could put the refrigerator inside the house for for ended they did not install the water line and I haven’t get a refund yet
No, I would not recommend this to a friendRated 1 out of 5 stars
They flooded my house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much damage and never sent anyone back to fix the bad waterline they put in on top of my heating pipes .... already a month and a half of nightmares no one shows up
No, I would not recommend this to a friendRated 1 out of 5 stars
Is not a new line
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not cover new line. Very deceptive. If you don't have a you will need to call a plumber.
No, I would not recommend this to a friendRated 1 out of 5 stars
TERRIBLE!!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refused to add water line, stated I would charged. 3rd time this has happened!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
NO INSTALLATION
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the technicians came they did NOT install the ice maker all they did was plug in the refrigerator and leave.
No, I would not recommend this to a friendRated 1 out of 5 stars
No show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nobody ever showed up. No one at customer service could figure it out. I ended up having to hire somebody else to do the job. Fail
No, I would not recommend this to a friendRated 1 out of 5 stars
Appliance install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst installment company ever. Best Buy should be ashamed to use there services
No, I would not recommend this to a friendRated 1 out of 5 stars
No install.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of time. They did not install and wanted to sell me additional plumbing services, not part of the scope of the project.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not working
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation workers complained about having to go in the basement. They lied and said my water pressure was low. My ice maker is still not working.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Install yourself, save the money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the $130 just to hook up a water line. I've had other installers who actually put everything together for you, not this one.
No, I would not recommend this to a friendRated 1 out of 5 stars
Paid for nothing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers came out and didn’t do the installation. Never came back like they said they would.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This installation was never completed even after several calls and appointments. Last appointment no technician showed up
No, I would not recommend this to a friend