Customer Ratings & Reviews
Customer reviews
Rating 3.6 out of 5 stars with 1802 reviews
(1,802 customer reviews)Rating by feature
- Service3.5
Rating 3.5 out of 5 stars
- Professionalism3.7
Rating 3.7 out of 5 stars
- Expertise3.6
Rating 3.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Waterline installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. Waterline still not installed. It’s been 4 weeks
No, I would not recommend this to a friendRated 1 out of 5 stars
Noooo service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't put in!!!!!!!!!!!!!5 tries and still no ice or water.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waterline
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need water line checked to see if there is something wrong and what needs to be done to make it work.
I would recommend this to a friendRated 1 out of 5 stars
Not working
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation workers complained about having to go in the basement. They lied and said my water pressure was low. My ice maker is still not working.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Worthless
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work was marked completed but never done. Bestbuy was no help had to call the outsourced contractor myself and settle it with him.
No, I would not recommend this to a friendRated 1 out of 5 stars
No show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nobody ever showed up. No one at customer service could figure it out. I ended up having to hire somebody else to do the job. Fail
No, I would not recommend this to a friendRated 1 out of 5 stars
NO SHOW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was NOT completed on May 9. I rescheduled for May 27 - no one showed or even called. Won't order from Best Buy again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Install yourself, save the money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the $130 just to hook up a water line. I've had other installers who actually put everything together for you, not this one.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't pay extra for this service they do not show
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No water line ever showed up and no installation was ever completed. I am still waiting to hear from Best Buy!
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad taste water and ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water had a bad taste I called LG they said they do not recommend stainless water lines I changed over to pvc now I have good tasting water
No, I would not recommend this to a friendRated 1 out of 5 stars
Incorrect appointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been waiting 10 days, but there’s no one coming and I decided no more need for this service . Please refund the amount I paid in advance.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to get in contact with us about this. I'm sorry to hear about this poor experience. We'd like to hear more and find a way to resolve it. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.
Rated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was a horrible job and got a refund for this service because the contracted company does not provide service as advertised
No, I would not recommend this to a friendRated 1 out of 5 stars
over charged for installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sucked - Bestbuy you need to refund me for the overcharge for the wrong installation fee $135
No, I would not recommend this to a friendRated 1 out of 5 stars
The water line has not been installed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water line for my new fridge has not been installed. No one called to reschedule installation, as promised
No, I would not recommend this to a friendRated 1 out of 5 stars
Nothing was installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for this service; It was not installed or I guess necessary because the only part that was installed was the waterline. A waste of $134 money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Crooked Assembly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work was rushed and not done with much care. Later discovered the fridge doors were installed crooked. Pay close attention during installation !!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Very bad service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not the service that I expected. BestBuy provide very poor service for installation, hauling old appliance
No, I would not recommend this to a friendRated 1 out of 5 stars
Too expensive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not use , too expensive , …………………………expensiveeeeeeee
No, I would not recommend this to a friendRated 1 out of 5 stars
Canceled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was canceled. It would've been a new installation and they weren't plumbers so the job was canceled.
No, I would not recommend this to a friendRated 1 out of 5 stars
refrigerator new waterline
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a lot of confusion - had to reschedule 4 times. bad customer service
No, I would not recommend this to a friend