Customer Ratings & Reviews
Customer reviews
Rating 3.6 out of 5 stars with 1802 reviews
(1,802 customer reviews)Rating by feature
- Service3.5
Rating 3.5 out of 5 stars
- Professionalism3.7
Rating 3.7 out of 5 stars
- Expertise3.6
Rating 3.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Didn’t do the work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t do the work. If you can’t install the water line by yourself neither will they.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No service provided
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Charged me, but did NOT perform service. Refund should be issued
No, I would not recommend this to a friendRated 1 out of 5 stars
Confused
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not even gotten my refrigerator yet. How can this be completed?
No, I would not recommend this to a friendRated 1 out of 5 stars
You really don’t care
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have no concern for your clients. Wasn’t told the truth about new long hose
No, I would not recommend this to a friendRated 1 out of 5 stars
No Waterline added even after paying for the same.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My installation was never done with the waterline, and it was marked as done online.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor communication, didnt complete the work that was paid for.
No, I would not recommend this to a friendRated 1 out of 5 stars
charged me even when they did not do the install!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.charged me for installation when they didnt install a new waterline. never again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dislike
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator not working it’s plug but not working at all.
No, I would not recommend this to a friendRated 1 out of 5 stars
Instal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oh gosh they damage my wall employees seem not to know what they where doing
No, I would not recommend this to a friendRated 1 out of 5 stars
charge but no service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never completed install, refrigerator order was cancelled
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time and money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to get a plumber to do this install they failed to install period
No, I would not recommend this to a friendRated 1 out of 5 stars
Ended up getting it done somewhere else.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 no show appointments, gave up and had the job done by someone else. Giving 1 star because they refunded my money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple times schedules and nobody showed up to perform the job so far
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Couldn't establish
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not done. New water line couldn't be established
No, I would not recommend this to a friendRated 1 out of 5 stars
Incomplete service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They told me i needed a waterline installed and then didn't do it
No, I would not recommend this to a friendRated 1 out of 5 stars
Your company flooded my house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.water line..need new line ..... please send someone to install proper water line thank you
No, I would not recommend this to a friendRated 1 out of 5 stars
Incomplete Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never happened they just left the order in the middle of my floor and left
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
My refrigerator
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It flood my basement..mess up pikes an floor ..no ice or water
No, I would not recommend this to a friendRated 1 out of 5 stars
waterline refund
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt install the new waterline & are refusing to refund the money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t need
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. Don’t bother. Pushed by salesperson and not duly explained
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.