Customer Ratings & Reviews

The installation went great. The people were great. Lets make america great again.

Ice maker works great and installation happened add promised with no issues.

The guys were great! Clearly knowledgeable about the process.

Installer was great professional & knowledgeable great job

Came, installed and left quickly. Every thing was perfect

They did not install the water line. The delivery team was horrible and didn't do anything. Best Buy was awesome they are 2 different companies.

Great value they delivered and installed no complaints

Easy Peasy with water install line. Love my new side by side refrigerator.

The refrigerator itself seems to be excellent. The doors and metal hinges seem to be built to last and seems like a durable appliance. The installation of the water line process with Best Buy could not have been a more frustrating and stressful process. I scheduled the installation 5 times. 3 times the 3rd party that Best Buy uses was a no show. The other 2 times they were not successful in installing our water line. I am not a plumber and I am very busy but because of the frustrating and disappointing process with BestBuy I ran the line myself and had a friend do the plumbing hookups. What if I was unable to have a friend help and do the work myself??? Best Buy sold me the frig because of the water and Ice Dispenser but did not ensure that it was installed(this is not what they said before I paid for the frig). The process of asking Best Buy for help was not helpful at all. The customer support is disappointing to say the least. I tried calling, walking into the local BestBuy store, chatting online, looking for an email to send and in all cases my time was wasted and the process was caught in a loop of frustration. I learned that local stores that sell the appliance and install it and provide the warranty support are worth paying a little extra for. Best Buy and the Best Buy customer service process has strongly encouraged me to shop for my appliances at other places.

The refrigerator install went very well. The installer was very professional and informative.

They couldn’t set my water line up because of the way my house was set up. They never processed my refund had to call multiple times

the delivery person told me that that will be a little problem if he changes the water line. I ending keeping the previews water line

Overall rating very good. Installation of ice-maker water line delayed due to need for professional plumber to add adapter to existing plumbing. Only complaint is the pesky fingerprints on the stainless steel.

I would not recommend this service for Advanced Installation of a new water source. Our new refrigerator was delivered May 22 and the installation of the new water source was scheduled for May 26th. I got a bunch of reminders via phone email, and text that my appointment window was from 12:00PM to 6:00PM The installer never showed up and I never received a phone call from Best Buy it the installer. After I called Best Buy they said all they could do was reschedule me for June 4th. I scheduled between 7:00AM and 1:00PM my only option. They then call the day before telling me my install window will now be between 1:00PM and 4:00PM. The installer shows up and tells me that he can’t perform the installation because we do not have copper pipes but CVPC and that they won’t be able to do it. No where on the Best Buy Website does it have requirements for piping or what is necessary. When you pay for Advanced Installation of a new ice making water source that’s what you inspect. That the installer will be running a new water line (new water source) to the fridge. Customer Service did not seem like they cared or that they wanted to help. Not only did they waste my time by having to take off work. I now how to figure out getting a new water line installed. When you advertise advanced water installation and specifically say a new water source then that’s what you should be prepared to provide. I’m just very disappointed and the overall experience as been frustrating. Beware of the potential problems of this.

The guys were excellent. they were very conscientious everything looks good. i’m so happy with the installation

The refrigerator itself is great, but when they came to install it they said this job was too difficult for them and we would need to call a plumber. Despite the fact that the website states they will install a new water line if you do not actively have one, they refused to install a new water line and specifically said we should go to a plumber instead. I should have just listened to them, but thought I would call and give Best Buy a chance. After a 45 minute phone call, most of which I was on hold, I was told they would need to come back in 2 weeks (no earlier availability for customers who were not given correct installation the first time) and would still be within the 4 hour time window. I can't afford to take off another day of work to wait around and hope their people will do the job we were promised, so I asked for a refund. Hired a plumber for $15 more who gave me an hour time window and came in two days. Based on other reviews listed here and the behavior of our installers from Best Buy, I can only infer I received a much better service than using this instillation from Best Buy. I am not sure why they are offering a service that they are not able to provide and that their installation people seem to know nothing about.

They did a great job. Quick and on time. No problems.

I can't say enough bad things about this experience. Best Buy has no real communication with their outsourced install teams. The install was rescheduled 3 times; at no point did the install team's records and Best Buys match- so no one could actually tell us when they would come. Beyond that, the install team dragged the refrigerator sideways (against the way the wheels go) on our 100-year-old hardwood floors, creating a huge dent in them. Other things not done: - New shut-off valve not installed. - Half of the plastic not removed - Installers became angry when we expected them to remove the refrigerator box - Refrigerator not leveled. No testing was done on the water connections. We are now waiting on hold, yet again, to try to have someone come back out to fix those. Honestly, this was the single worst installation experience we've ever had.

After the got the right parts, they got our water line hooked up quickly.

I called before purchasing the fridge with advanced install to ensure they could a waterline, customer service said yes just buy the advanced install option. The people Best Buy use to set up the appointment "Installs Inc." couldn't manage to find someone to install a waterline and in the 13 days from time of purchase to the day of delivery/install no one could call. I got a text the day of from the company Install Inc. chose stating thy weren't the correct people. Call Best Buy and they didn't know they couldn't find anyone. That's cause they didn't try, I googled and fount 10 different places. But no now I have a fridge coming today and can't hook it up because Best Buy can't outsource to a company who knows their stuff. Completely disappointed, oh i'll get the $135 dollars back but that doesn't do anything for the stress now and having to take off work to get the line done. Will never buy appliances from them again, the rep at Best Buy I just got off the phone with said this is not surprising. Then why do you still use them? Pathetic