Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.6 out of 5 stars with 1212 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,212 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Security

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product i havent had a single issue online.I recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Trend

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet security is necessary. Easy setup with purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    will not renew service

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    blocks items even though you tell it not to. have to use 50 characters

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good option

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection and it doesn't use too many resources

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    DO NOT GET THIS BUY WEBROOT INSTEAD $29.99

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Anti-Virus came with my laptop I purchased in Jan 2020 for 6 months. Once the $49.99 annual subscription kicked they performed a system update. Hadn’t nor didn’t realized that my Camera and Skype stopped working (didn’t purchase Best Buy) warranty so had to call HP Tech support who broke it even more. WOW! Neither Best Buy nor Trend Micro want to refund the $49.99 AMAZING. Purchased a desktop computer that came with Webroot $29.99 per year. Get this Anti-Virus from Best Buy not this one TRUST ME!

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you recommend using a different security program, THEBKPR. trend-micro

  • Rated 3 out of 5 stars

    Dont forget to cancel orbit renews automatically!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Renewed automatically, but use another security product, so never installed and used.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love the product, hate the yearly price!

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wish I didn't have to pay yearly for something I already paid for but this is how they keep the $$ coming.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Necessary Protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Trend Micro for almost 3 years. No issues and protecting our computers is definitely a necessity these days!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 1 out of 5 stars

    Great

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job. Does a routine check and informs me if there is any problems

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does the job well

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid internet security that provides periodic updates.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is good but I didn’t see the application on system

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Security

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eh, not so sure about this, but I would recommend it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok security

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t get me wrong, I liked this internet security but I have used better companies. Do your research before choosing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didn’t Use It

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it. Can’t say if it is good or bad. Did I hit 50 characters yet? How about now? Maybe now?

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Trend average

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came vwith my computer when i bought it.Didnt feel itbprivided protect him that Webroot does.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad but not great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are many better and more secure options available but this came free as part of the laptop purchase.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not good

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a ok product not worth money like other product . But it’s cheaper than other product.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not used

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn'nt use it. Didn't install it. Installed malware bytes instead

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    It's O.K

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything fine. Good quality and good deal. I will suggest to my friend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    NEVER SENT RENEWAL, LOST $$$

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a computer and unbeknownst to me, it came with this stupid subscription that was “free” until it wasn’t. Sadly I got suckered because BB associate failed to mention anything about it. I didn’t get the notice free trial ended after 6 months so it automatically renewed. This time around, I got the notice and found out I’d been charged for the previous year and hadn’t noticed the charge since I purchase thousands annually from BB. Everyone trying to sucker you, sadly BB did the same! Very upset!

    No, I would not recommend this to a friend