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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1212 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

90%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 1,212 reviews
  • Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found the purchase not great. Prefer Norton Virus!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good security.... still getting viruses..not covered all security

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Anti Virus

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, I didn’t load the program because I had a subscription to anti virus vendor. The one thing I didn’t like was my credit card was charged a renewal fee even though I never loaded the program. Best Buy was good at resolving the issue

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you did not receive information about your Trend Micro security subscription, Chicago. To update or change your subscription, please contact Geek Squad support. trend-micro

  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what its supposed to do i would recommend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t do much protecting. Also it not that clear.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for basic protection

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is good for your basic internet protection

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    autorenewal issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    6months Auto renewal is not opted but charged on my card.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Virus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel safer knowing I have the protection. Easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great internet Security for the Samsung Tablet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This internet security came with my mom's Samsung Tablet as a promotion, and we just kept the subscription going since 2020.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Never activated it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have all Apple products and never had to activate it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good protection but it’s way to expensive find better

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Product is good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no problem with the product easy to install works fine. the thing that I don't like is the automatic yearly subscription you have to pay attention and cancel it or you will be charged automatically

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Yearly renewal Trend Micro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will be renewing this each year. I dont worry about viruses and feel my personal information is secure

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not so great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used this product for a number of years but I became dissatisfied with the level of customer service. Although the price is fair, there are similar-priced products with better customer service and technical support

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you prefer a different security program, WebMaster3. trend-micro

  • Rated 5 out of 5 stars

    Valuable subscription

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this product for many years. My laptops are good protection against unwanted websites.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't want it and best buy automatically charged me for it because I got it as a free item last year. So I was re enrolled. Remember when they say nothing is ever free.. well they're right.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you were not satisfied with your Trend Micro subscription, Kryptonite. trend-micro

  • Rated 5 out of 5 stars

    Like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like it a lot, enjoy the east of using it. It’s good products and what’s very well. 

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product, painful to renew.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great monitoring software, but boy was it a pain to renew. You'd think they would make that process easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have software

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and always does a great job working in the background.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    DID NOT ORDER IN STORE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While checking my purchases on line I saw that it said I purchased this in the store ----- NO WAY -I have never been to that state and are wondering WHY is says that

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We recommend that you contact Geek Squad support to get the information about this Trend Micro security subscription if you did not purchase it. trend-micro