Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Sucks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item is fine. Wish i had bought from a reputable company
No, I would not recommend this to a friendnot happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really don't want this service..you just took the money with out permission..And you have left us no way to cancel this order..We bought lap top protection else were
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that there have been miscommunications about your purchase, nothappy. Please contact Geek Squad support to get help with your account.
Bad.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought computer from bestbuy and come this internet security 6month free, after didn't send notifications for charge for next year...they charged me...$52.34. I wan to cancel, no one help me
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you did not want to automatically renew the subscription from Best Buy. You will need to contact them to cancel your account.
password saver is bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TREND is too intrusive and gets in the way as it constantly pops up to ask to save a password when no password has been in play. annoying
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you were not satisfied with the Trend Micro password manager, howard.
No!!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bogged down my laptop! Don’t buy. Absolutely horrible
No, I would not recommend this to a friendMeets expectations.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Given with the purchase of a laptop. 6 months free then pay yearly. Be prepared.
No, I would not recommend this to a friendRandom charge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are billing for a product I dont have or use. Can't seem to get someone to cancel the subscription.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you feel you are being billed for a product you don't recognize, AlonzoHarris. You will need to contact Geek Squad support to get information for your Trend Micro subscription or change your subscription terms.
Virus program
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never have used it and don't even remember buying it. NO easy way to canx it either.
No, I would not recommend this to a friendi didnt order this. I did not want this. why am
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never ordered this, why am I being charged for this. I wrote that I do not want this. Never did. Why is it showing up on my account
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that there was confusion about your Trend Micro subscription, Steve.
Did not like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like this product. Should have been more clear about the difference between this product and my Webroot software.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you were not satisfied with your Trend Micro software, Deryll.
Trend Micro
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this so called seurity rus protector on my laptop and somehow still caught a virus. I cancelled contract asap. No good for my lap top.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you felt that Trend Micro did not provide your laptop with enough protection, ShyPurpleGal.
cancel this order!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want my money back. I did not ask for a renewal. I need an immediate renewal. I did not order the renewal of TrendMicro.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .You will need to contact Geek Squad directly to cancel your renewal and request a refund, Joey. We're sorry to see you go, though.
can't change auto renewal
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried for 2 hours to cancel auto renew and haven't been successful. This was supposed to have been fixed last year!!
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear about your difficulties with customer service. We can help you with your auto-renewal concerns; contact us.
Did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I downloaded/updated this and noticed my computer getting really glitchy. I had to go with Norton, and fully uninstall this program. Huge waste of money.
No, I would not recommend this to a friendDid not authorize
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Funny. I did not approve this purchase, strange. I wonder how often this happens to other people out there..
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear about your purchase experience with Best Buy, Jasonf; though you may have received this as a free trial bundled with another purchase.
Confused
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never asked for this, why am I getting a yearly subscription to something I don't use and never asked for?
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .You should have received an email from Best Buy about the free Trend Micro security trial with your recent purchase, Ekral. It would have included installation instructions and a link to the special Trend Micro website for Best Buy customers to download the version that will work with your activation code. If you did not, please contact Geek Squad customer support.
this came bundled with a laptop
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use but does not block viruses well. It was free with a laptop. It does not seem to keep up to date.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .Your Trend Micro software is able to get new security updates daily as long as the device has an Internet connection, TimH. You should feel secure knowing that Trend Micro is protecting your laptop.
Don’t charge me for things I don’t need
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not order this, I would like refund I already have Norton Security, that’s all I use
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that you prefer a different security program, GeekCustomer. You will need to contact Best Buy regarding any returns or refunds.
What's this
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't buy this. The salesman gave me a gift that I never used and 6 moths later charge me.with this.
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .We're sorry to hear that your sales experience did not include more information about your Trend Micro security software, barboza75.
Dont do this using auto pay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has auto debited my account - even though the original software was never installed. Not Good
No, I would not recommend this to a friendBrand response from Trend Micro
Posted .Please contact Geek Squad support for concerns regarding your auto-renewing subscription, mart.