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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1023 reviews

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    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,023 reviews
  • Rated 3 out of 5 stars

    Good service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have just in case your computer.. tab or phone has problems

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not intuitive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected more out of Garmin. I still find it easier to you my phone with Google maps.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Don't Auto Renew!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Product it's self is alright but watch out for those automatic renewals!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Frustrating Experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very frustrated with accessing this new product! I called on the day of renewal and asked the Geek squad member if I would need to do anything...he said no (Dec 21, 2020) I kept getting messages on my computer that I needed to renew my Trend Micro Antivirus...Needless to say I had to call again this week...spent an hour on the phone one evening and another hour on the phone the next day. The tech also had some issues and had to uninstall old program and reinstall new one...These techs, the one Monday evening and Tuesday were lovely and extremely helpful...But if the first guy would have been as helpful I would not have had to take the time and energy the second time around... Respectfully, Marty Dauer

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really needed - have McAfee; this is not adding value.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The toothbrush is easy to accidentally change modes while brushing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don't know what I'm reviewing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know what I'm reviewing because "image coming soon"

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was as good as advertised. I would recommend to my friends

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Suspect

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure but if you don't renew the subscription I think it intentionally slows down your computer. Maybe a coincidence but once I removed it my computer started to work better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AVOID AT ALL COSTS

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful. This comes pre set up on some computers. They are impossible to contact and to cancel the subscription. Best Buy will direct you to Microtrend while Microtrend will direct you to Best Buy. Once they get a hold of your information they are impossible to shake off or cancel despite you doing all you can to cancel the subscription. They continually charged me for a computer I don't own anymore. Do yourself a favor and avoid this group at all costs!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Software question

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not understand this "automatic" purchase and did not sign up for it. I do not understand its purpose and I do not understand the reason I even need it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok for free

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work with all operating systems was free with total tech purchases not worth it after free year. I canceled.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hard to use

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was to hard to figure out how to get and install. Needed total tech for some one to help with the purchase.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not compatible

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am sorry but this program froze my computer every time I tried to boot it up. Web root is much better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Be ware of Auto-Renewals

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buyer Beware! Just like most on-line retailers selling you a service. They automatically sign you up for auto-renewal and you have to read the small print and then physically search for a location in order to cancel it. They hope you will not think of it and they'll keep cashing in on hopes you will not even notice you're being charged! "HAPPY THANKSGIVING"!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    haven't any problem with the security as of yet, so it is cost affective

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I don't know why

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is this the only way to get people using Trend Micro? I mean, who asked for it?

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Way to many notification

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get al lot of notification from this software. Kind of annoying

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bloated

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too much bloatware. I got it free, so I just uninstalled.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trend Micro Review

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After several years of using Trend Micro, the program stopped connecting and even with Geek Squad help, would not connect. Geek Squad removed the program and now I have been told I would need to pay extra for virus protection

    No, I would not recommend this to a friend