Customer Ratings & Reviews
- SKU:
- 6539997
Customer reviews
Rating 4.9 out of 5 stars with 3764 reviews
(3,764 customer reviews)Rating by feature
- Value4.8
Rating 4.8 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the Internet Security Yearly Subscription for its overall performance and protection capabilities. Many users appreciate its ease of use and that it operates in the background. However, some customers have noted compatibility issues and expressed concerns about its mobile security.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Internet security subscription
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is fine ...but I was quoted different prices, until I corrected the agent!
I would recommend this to a friendRated 4 out of 5 stars
Tools
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing more to say about this product, useful but wish I could just buy what I use
I would recommend this to a friendRated 3 out of 5 stars
Hasn't found anything yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Webroot has never found anything sinister on my computer. However, it misses a lot of less dangerous things that clog up my computer.
I would recommend this to a friendRated 1 out of 5 stars
No Geek Support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this new application for three years and every time I call for support due to installation - the geek squad is never any help. They insist I should work through troubleshooting myself. There’s something wrong with the installation in my computer. I believe because they know we need them, They’re not very kind. The reason why I canceled my yearly plan with Best Buy in the first place.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad policy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Webroot was eliminated by Best Buy’s total protection in 2025 forcing me to buy Trend Micro. Now in 2026 my Best Buy automatic renewal added Webroot to my cart without informing me, just tried to slip it by as a renewal when they knew I was not purchased last year. Disgraceful!
No, I would not recommend this to a friendRated 1 out of 5 stars
Webroot NOT included with Total Tech package
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The BestBuy Total Tech ad and purchase site say that Webroot is included in the package, but it is NOT. That's very misleading advertising, when there is an extra $20+tax charge for Webroot. Product is fine; advertising is not!
I would recommend this to a friendRated 4 out of 5 stars
Webroot system
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Webroot security system seems to be doing a good job for me.
I would recommend this to a friendRated 2 out of 5 stars
Webroot Over-Charge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appreciate the peace of mind from this program, however I am currently enrolled in an annual subscription of "Geek Squad" which according to my documents reveal that the Webroot program is "included" in the subscription. Recent activity reveals that a charge of $19.99 was charged against my credit card for the very same entity "Webroot" that is supposedly included with my Geek Squad payment.
No, I would not recommend this to a friendRated 3 out of 5 stars
Please w/Webbie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonably priced & seems to get the job done adequately well in conjunction with my Panda Cloud Cleaner.
I would recommend this to a friendRated 4 out of 5 stars
No problem with hackers at this time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problems with hackers at this time. Nothing else to say.
I would recommend this to a friendRated 1 out of 5 stars
SCAM NO Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for Webroot and the Keycode that was given would NOT work!!!! I have talked to 6 Geek Squad reps since 11/28/25. They act as it is my fault the code does NOT work until I am asked to be put on hold and hangup! Very disappointed! As of 1/2/2026 I still do not have Webroot! So disappointed in Best Buy.
No, I would not recommend this to a friendRated 3 out of 5 stars
Long-time user
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've used Microsoft ever since I purchased my first computer. It's easy to use and I like the automatic renewal.
I would recommend this to a friendRated 1 out of 5 stars
FRUSTRATED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Renewed in November 2025, but getting message from Webroot everyday that I am not covered by Webroot and my contract has expired. Contacted The Geek Squad/Billing department at Best Buy North Canton, Ohio and both agree that I renewed, but Webroot sends messages everyday that I am not covered.
No, I would not recommend this to a friendRated 3 out of 5 stars
Ok product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good product but I don't live in Las Vegas anymore.
I would recommend this to a friendRated 1 out of 5 stars
Webroot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot find Webroot on my new laptop. I need to bring it back in to get this fixed, when I get time.
I would recommend this to a friendRated 3 out of 5 stars
waste
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just so so. just slows down computer hate reviews.
No, I would not recommend this to a friendRated 2 out of 5 stars
Inconsistent
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inconsistent. It works when it feels like it. I can't be on the phone to Best Buy every time it doesn't work. So I just wait and it usually comes back.
No, I would not recommend this to a friendRated 3 out of 5 stars
Too much time wasted.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think you have sent me too many surveys; I have replied to this one previously, I think. Can I expect any replies? Do the store personnel/managers read any of these replies? Do they respond? How do I see the response?
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Rated 2 out of 5 stars
Skip it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Skip it or at least wait to watch it for free on a streaming channel. The disc works fine and the digital copy is fine but the movie will bore you.
No, I would not recommend this to a friend Rated 2 out of 5 stars
BETTERPROTECTION
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WEBROOT NEVER FINDS ANY PROBLEMS. THERE HAS TO BE PROBLEMS! I DON'T THINK IT IS DOING ITS JOB!
No, I would not recommend this to a friend