Customer Ratings & Reviews

I have been a Quicken user for years. I would not use another product. It is easy to use and provides me with all the reports I need to support tax prep.

Useless product because it does not read in any historical quicken data. This would be a great product if you want to spend months doing data entry. A frustrating waste of time and money!

Quicken provides an excellent avenue to track banking transactions. The only negative is the syncing process which frequently fails to recognize that transactions have already been synced.

In the absence of any real competition, Quicken continues to go downhill. The basic program works OK, but so would online banking. The "features" that we pay extra for continue to be wonky, hit-and-miss, quirky coding errors and outright functional failures. Tech support has become non-existent (e.g. the Chat function doesn't work with Chrome!!!) and if you get them, the answers are totally generic (like telling me to install the patch that failed when I installed it, leading to the call). They push releases that either don't install at all, or install with failures leading to a string of "mondo patches" they keep sending out. Look at the number of people complaining about failure of R6 to properly install. Would I recommend to a friend? Only with the warning to be prepared for frustration and because there's nothing else if, like me, your first Quicken installed from 3.5" floppies!

I have been using Quicken since around 2011, for just one purpose - to track spending, by category, to match with my personal budget. I don't need Quicken to control my financial life, track investments or savings, pay bills, etc. - in fact I don't trust it to do that. Just one simple task: faithfully and systematically download transactions from my various credit card and checking accounts, categorize them, and produce me a report. Quicken unfortunately cannot do even that. The main problem is that its download of transactions is spotty. It would be better if it simply failed to download, but instead it says it connected with an account, and will pick up a few transactions - but not all. If you try to connect with them, say on their chat line, then you will sit for over an hour with no one there. If you try to solve the problem by yourself, by Googling it or using their forums, you will find all kinds of complicated, crazy manipulations that they want you to do to your system. No other software or site requires this. I think that rather than put customers through these kind of gymnastics, Intuit should instead fix their software. This weekend, after spending two hours on what should have been a quick 15 minute update from my accounts, I broke down and paid for the upgrade from 2014 to 2016. I don't like the idea of being forced to pay for still more bells and whistles that are completely useless to me, but at ~$70 if the new software solved the problem and periodically saved me 2 hours, it would be worth it. (It was cheaper on Amazon, but I bought it directly from the Quicken website because the software is so poor that I was worried that the shift from old to new version would not go as well if I bought it from a source other than Intuit). Well, 2016 version doesn't solve the problem at all. It's even worse. When repeated connections with my Chase account failed to download the transactions, I took the trouble to go onto the Chase website and do my own download, creating a QFX file that I saved in a specific folder. When I directed Quicken 2016 to that folder to pick up the transactions, it did not "see" its own QFX file. So I ended up summing the missing transactions and putting a manual entry in so at least the total spend would be correct (as far as I know, because there are no doubt other gaps that I have not detected). On top of that, it pushes you - hard - to sign up for alerts you don't need, and to put the system on your smartphone (what could go wrong?...), and it requires a second "Intuit Password" to use the system. A complete fail. At this point, not only am I sick of losing time with this really poor product and their non-existent customer support - I am also getting really, really nervous about trusting them with all my account numbers and passwords. So I'm looking for a substitute. I haven't begun any research, but I've heard good things about Mint. So all in all, I would say "defective software, forced expensive upgrades, no customer support - is this who you want to trust with your sensitive financial data?"

The program requires an online account to work. All attempts to create one through the program constantly fails after personal information is entered. It just states that the problem is on their end and to try again. Does not work after multiple attempts. Attempted to create an account online. It asks for information and says phone number is optional. You then go to the next step and then it requires your phone number to proceed. You cannot create an account unless you enter your phone even though it states that it is optional when creating the account. After the online account is created, still cannot access program. Needed to go and download the latest update even though it was suppose to do that when program was installed. No where does it tell you to try to update the program; you need to go online and find this out yourself. After program is updated, I was able to log in with the account created online. However, it requires you to re-enter your personal information yet again before you can continue. My current recommendation is to avoid this program and find a better alternative. I may update my review after I use the program for a bit, but the trouble does not seem worth it at the moment.

I hate that I have to update in order to use the on-line banking features.