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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 944 reviews

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96%
would recommend
to a friend

Customers are saying

Customers often highlight the ease of use and accuracy of TurboTax Deluxe Federal + E-File + State 2020. Many also appreciate the software's ability to identify deductions and import data from previous years, leading to a smoother tax filing experience. However, some users experienced issues with compatibility and e-filing, particularly with older operating systems. The price and the availability of updates were also mentioned as positive aspects by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 944 reviews
  • Rated 3 out of 5 stars

    MR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FOR SOME REASON I COULD NOT SEND THE FINAL TAXES TO THE IRS I HAVE TO CALL THE 800 -NUMBER FOR HELP !!’

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Turbo tax 2020

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product for one purpose... to perform taxes. The product handled less than expected.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    turbotax review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used many many times in the past...had a very hard time using this years.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    TurboTax

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used it yet; need to wait til I get my tax forms and the IRS opens up.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Turbo Tax Deluxe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems awkward learning to use it vs H&R Block as in past years

    I would recommend this to a friend
  • Cons mentioned:
    E-file

    Rated 1 out of 5 stars

    Don't buy it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got almost to the end and found out all the Fed forms were not there. This is preventing me from filing electronically which is why I chose it. Impossible to get anyone on the phone to fix it. What a waste.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ugh!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not user friendly. It wouldn't let me report that I still haven't gotten the second stimulus check. It also wouldn't let me claim the max $300 cash donations. I'm going to try tax act next year. I've been using this for years and it keeps getting worse.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Software Issue on my Macbook pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not able to use in my old macbook pro because of software issue. Denied return because it’s been opened. Used online intuit turbo tax for my tax return. Waste of money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Grandma

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software is good as always but be careful they have a lot of hidden fees it seems every time I turned around they wanted more money after paying for the program

    No, I would not recommend this to a friend
  • Cons mentioned:
    E-file

    Rated 1 out of 5 stars

    E-file problems

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not e-file even though I payed extra. Software issue. Also program entered wrong tax rate. Have used this product for years. Not anymore!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Unstable version

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought turbotax as usual to finish taxes, this version doesn't seem stable. The tax file has corrupted twice and I'm not willing to complete the taxes again when both were finished

    No, I would not recommend this to a friend
  • Cons mentioned:
    E-file

    Rated 1 out of 5 stars

    Mss8640

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was unable to efile using the disc version but was able to efile with free version. Bought for state filing and that also did not work

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad year for Turbo Tax

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst turbo tax ever experienced. Dont try for an extension. It will ask if you need one. That’s the last time you see it. It’s off to do your entire return time

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Glitch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glitch in the program prevented the electronic filing of Fed return. The glitch should have been in an update so filers knew they were'nt doing something wrong

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Free isn't free

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed that my "free" upload for State was not free. The program tried to charge me $25. I submitted the Federal but ended up submitting the State Tax on the OK Tax Commission website. It was free there. I've been using Turbotax for years and usually let another household member use the State upload because I usually have to pay in. This time I was due a refund. Not happy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Unuseable Turbotax

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    corrupted when I attempt to use this system. Attempted to repair it but that did not work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    TurboTax And Best Buy returns

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2020 TurboTax Deluxe is terrible my MAC meets all requirements unable to install. Tried Intuit customer service suggestions spent all day trying to get it to download and install no success. Did not realize Best Buy had timeline for returns so too late to return out $53. Now going to switch and try H&R Block this year.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too hard to get answers if you have a problem or a question.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not purchase. State fees are double that from 2019. Also some states are unusable on Turbo tax’s end (Alabama and California) but you don’t find that out until you’ve purchased the syste form and dropped $40!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Online order

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the looks of the shoes but have to return them because they are to small

    I would recommend this to a friend
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