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Customer reviews

Rating 4.3 out of 5 stars with 809 reviews

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    Rating 3.6 out of 5 stars

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    Rating 3.7 out of 5 stars

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    Rating 3.4 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 809 reviews
  • Rated 3 out of 5 stars

    Battery replacement for iPhone 13 pro max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek tech broke the screen of my iPhone but they said it broke! Even though they didn’t charge for the screen replacement, but they’re not honest!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Battery replacement went over smooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noticed the battery on an iPhone was needing to be charged too often. Decided to look into it, found my battery was failing. Took it to bestbuy and they replaced the battery with an official apple battery, would recommend all battery replacements to go through bestbuy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my cell phone battery!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents assessed my phone condition and clearly explained what happened. They gave me the appropriate timeline of how long it would take and it was ready earlier than I anticipated. It was a low-cost repair and it saved me a lot of money looking for another phone. I would go back to Geek Squad again for any future repairs. They are competent, friendly and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no idea that I could have my battery replaced in my iPhone 7 Apple showed me where I could get my phone repaired. I made an appointment with Best Buy and only had to keep my phone for about 18 hours ! The Geek Squad did a great job and always very professional !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Besties

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a huge fan of the Geek Squad. They have saved my life. LOL. I was afraid I was going to have to purchase a new phone because no one could find anything wrong with it, but these guys figured it out and fixed it. I love them so much. <3

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Well works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Improvement to power longevity and daily use. Has added at least 3 hours to moderate use. Original battery 2 years old, batt life 6-8 hours

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought the phone on for a battery replacement and Ethel guys at geek squad had to had the battery changed out in no time. Had no issues with the battery

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new battery is fine, and the installation didn’t take too long.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My wife got this done and is happy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife's phone had a terrible battery life and she recently got the battery replaced and is extremely satisfied with the result. She did go into phone withdrawal for the 2-3 hours it took to get it done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick efficient service. All my Teck stuff I trust best buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent worked quick on replacing my battery. I Made sure to back up my iCloud before hand to make it a smoother transaction

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Jess. Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!

  • Rated 5 out of 5 stars

    Geek Squad installed phone battery quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents diagnosed my issue and replaced my battery quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only bad thing I would question is after standing in line and then another 15-20 minutes filling out paperwork, the person said let me see if we have the battery for your phone. Knowing that is why I was there, you would have thought that should have been the first thing to check so as to speed up the process for others if there wasn’t one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the battery was under warranty and they did a good job replacing it as i waited.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad change iPhone battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad associate did very good job on their job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They replaced my battry and my iphone 12pro Max screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brannon was awesome! Very helpful with fabulous hair!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to receive the battery replacement under apple warranty for a discounted price. Best Buy's system to schedule at the time was a little difficult. Had to make 2 trips, but they did a good job with the replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took my phone in for a battery replacement. Battery is working fine now, good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys at Geek Squad Aiea are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, had to wait a day since the Apple specialist was out, but they tried their best to resolve my battery issue by even trying to offer a replacement refurbished unit. Repair was flawless.

    I would recommend this to a friend