Customer Ratings & Reviews

The replacement was fast. Everyone was great and knowledgeable about what to expect. After they were done the phone worked like new and I did not experience any issues.

I took my iphone to the best buy geek squad because my battery was going bad and the technician replace it on the spot in a reasonable amount of time. Best customer service

I got the very best customer service in my Iphone battery replacement and it was ready in two hours. I also love the new appointment scheduling but it needs to be advertised much more on your website.

Great customer service. Very fast changing screen and battery. Perfect job.

Great Geek Squad service! They checked my iPhone battery and found it was deficient; I left it at Best Buy and a couple of hours later it was ready. Good job.

I had to get a new battery for my iPhone installed, so Best Buy was the closest store that could do it. It was an easy process-I made my appointment online and went to the store. The only thing I wish I had known was that even though I had an appointment that didn’t mean my battery would be replaced right then, I had to leave my phone and return 2-3 hours later. It would have also been helpful to know that I needed another phone with me so they could contact me when complete, the location I visited was not close to my house so I had to stay in the area.

I have bought about a dozen iPhone battery replacements from Best Buy and the experience depends on the staff. Some staff treat you like a child as if I don’t know the implications of changing the battery. Other staff are efficient and as well trained as Apple staff. You get genuine parts and the schedule is more open than Apple.

The agent fixed my screen and later after I told him replaced the battery. There was a delay in fixing it so I had to wait a few hours and I also got a screen protector put on that I was charged half price for. Ok service and ok phone.

My Apple cell phone Was not functioning correctly and I contact at the Apple store. And this was where I was referred to the Best Buy store in Lakeland as an option to get the battery changed out of my phone. Knowing that there had been a defect in the iPhone 6s battery I was a little surprised that I still ended up having to pay a fee for the battery

Made an appt and quick service since no one was in front of the line.

Dropped off my phone in the morning and was ready to be picked up in the afternoon. Battery lasts longer now. Saved me some money since I don’t have to buy a new phone. Thanks Geek Squad!

I had my iPhone battery replaced at bestbuy. They were very fast and efficient to perform this work. Highly recommended.

Geek Squad was very nice. They repaired phone and I had it back within 2 hours. Emails were a bit confusing.

The phone was returned not cleaned and I did not sense there was a general overview of the phone itself. The battery was replaced and that’s it. The phone didn’t operate correctly after and the screen was very non responsive after. I ended up trading it in at the Apple Store the next day so $100 for the battery down the drain.

The technician did a great job and changed the battery fast.

Turned in my Apple mobile phone about a month ago at the Geek squad department, 3 hours and a few questions later got my device back with a brand new battery. So far it's working fine.

I did not know Best Buy was contracted with Apple to replace iphone batteries but this was the best decision. Now I don't have to go all the way to Arden Fair to get it done at Apple.

Scheduled appointment to fix broken screen. Got there and asked for battery replacement for iphone6s plus. They have it in stock and did it for me fairly quickly. Great customer focus service.

The battery replacement on my Iphone went flawless. It brought back my phone to life as it now lasts through the day!! Highly recommend the services!!

The GeekSquad was efficient and quick with my iPhone battery replacement. It was nice to have an alternative to the Apple Store Genius Bar wait.