Customer Ratings & Reviews

Went in to replace my iPhone 6S battery. Geek Squad replaced it quickly and without issues. My phone has worked perfectly since I got the replacement 6 months ago.

The agent replaced my iPhone battery and service my iPhone to make it work like new again. It works great again and I could not be more pleased.

Phone tested, product ordered and battery replaced. Smooth safe service. No added fees.

I dropped my phone off and was told it would be ready by 4. I returned at 4 only to find the representative busy with a customer. After about 10 minutes waiting I approached her about my pickup and she responded with a rather curt answer that I should wait until she was done. I could hear people talking in the shop but nobody came out. I then approached the manager on duty and she went into the shop and came out with a tech who informed me that they could not complete the repair because they were not able to remove the security screws. As far as I’m concerned this experience is a complete failure of customer service. The only saving grace is that the manager was very courteous and apologetic. I guess I’ll have to take it to the Apple Store since your techs are not up to the simple task of removing screws.

I brought my iPhone 7 Plus to the local Geek Squad with a cracked screen and a diminished battery. The price for the genuine replacement Apple parts is quite reasonable, but the service itself was pricey. However, I had installed an off-brand screen onto my iPhone (cracked it previously a year before) and the tactile feedback never quite felt right. Kept sticking and missing inputs enough to annoy me, so I bit the bullet and paid full price for professional service. When I got it back, it immediately felt like the real thing again. Not cheap, but worth it!

I made an appointment at Best Buy to have my battery replaced rather than being pressured into purchasing a new phone. Geek Squad does amazing work.

Took about 4 hours to get completed, the repair was great but the service could have been better

The new battery for my iPhone 6 made it perform like new. Smoother operation and not having to charge it every night. It now lasts up to 3 days without recharging.

Great battery and installed by the pro’s at Best Buy.

I'm rating my experience with Geek Squad at a 3 star ONLY because after 3 appointments, someone was finally able to complete our IPhone replacement transaction. The first 2 appointments were complete failures as there was a "glitch" in the system and they said they could not submit the paperwork. It took 3 appts, 3 trips, 2 different Best Buys and over a month before a someone figured out a way around the glitch. Not sure I'll use them in the future.

I was scared to get a replacement battery but it works just as well as the original.

Seemed to have helped my battery life alittle more. I have iphone 6s+

I took advantage of the iPhone battery replacement at BB and it couldn’t be easier. Made the appointment on the Apple website, set a time, and dropped off my phone. Less than 18 hours later it was ready to go. The only nuisance, and why I’m giving it 4 stars, is that you have to make another appointment on the Apple website to pick the phone back up. That came as a surprise and I should of been advised when I dropped it off.

We were right in on our scheduled time and the rep replaced the battery with in the allotted time, will def use the services again.

great battery replacement. my original battery died like crazy. this one lasted better than any phone battery i have ever had

Quick, effificent, little down time away from my phone.

My phone works better now and doesn’t die quickly like it used to

I got my iphone battery replacement done at best buy . They did their job right in time manner. since they installed new battery its work fine.

The technician replace our batteries in a couple hours and perfect work. If it was done by Apple store would have to wait for weeks.

The agents replaced my iphone 6S battery with ease. It extended the life of the phone and stayed charged.