Customer Ratings & Reviews

I thought it was a free replacement - we had a voucher from ATT/Apple - then found out we had to pay for it! Boo on Apple - it was their issue, I think THEY (Apple) should have covered it.

Battery is back to new again with the 29$ replacement.

I took my iPhone 7 into the Geek Squad at the Bestbuy store in Amherst NY to have what I suspected was a bad battery replaced. I was very impressed with the professionalism of the tech’s and their amazing talent. Obviously I was very pleased with the service and the treatment I received. I highly recommend the tech’s here

Perfect service, my iPhone 6s is running like new. Fast.

Team was great. Explained everything and quoted proper pricing. Even helped me to get into my Apple Pay since I didn’t have my physical card and they were mid fixing the phone

Excellent prompt courteous apple iphone repair service

Service associate was helpful. Suggested that I consider replacing the phone, but completely understood why I wouldn’t. He gave an honest estimate of the time it took to repair.

The hob was great Unfortunately they told me it would be ready I had to go back twice

My wife just upgraded from her iPhone 6s because the battery wasn’t holding a charge as well. I’m going to give the 6s to my mom so I decided to get the battery replaced before apple raised the price before the end of the year. Made a reservation on Apple’s website. Repair took place same day and was only $30

Yea my original phone was broken during the battery replacement for some reasons. And the staff offered me a replacement iPhone instead. Pretty funny experience..fortunately ended well for myself.

Repaired my phone and replaced my battery. My phone is working good now no problems.

The agents greeted me nicely and made me feel welcome. I arrived at the scheduled appointment time I did on the Best Buy site. The individual who took my Phone for battery replacement did a excellent job of explaining what they were going to do and how long it would take.

Very pleased with service at the store. Everyone was friendly and courteous. My phone was finished BEFORE they had said it would be. Will definitely go back for any future purchases.

They did a great job with the battery replacement. The phone still was water “proof” after the battery was replaced. If I need to replace another battery in the future I will use Best Buy.

Phone was repaired and battery replaced saved pictures and contacts

I went to Best Buy as part of the Apple Agreement for battery replacement for certain iPhone models. The geek squad did a very professional job and returned it back to me very quickly.

Employees were very knowledgeable. Prompt service was appreciated.

Agent that did intake was alright. Gave my backup phone for them to call me on and they called on the phone being worked on. Constantly checked on the phone. Repeatedly giving my number of backup and no one had it and called on the phone they had for repair. SMH Things took too long to get done between best buy and Apple.

The Geek Squad are truly an exceptional and caring team. They couldn't addressed my battery ordeal due to not having the product. So, they called the Apple Store and had them locate one and even set up an appt with no wait. It was a smooth transaction afterwards, Thank you Geek Squad!

My 4 year-old iphone's battery was not lasting long on a single charge. Replacing the battery made it perform like new--an amazing improvement. Replacement was easy. Dropped off at store and returned in a few hours to pick it up without issue.