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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 733 reviews

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    Rating 3.6 out of 5 stars

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    Rating 3.7 out of 5 stars

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    Rating 3.4 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 733 reviews
  • Rated 3 out of 5 stars

    Repair quick: Battery Heats up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Done quickly and didn’t damage anything else! However the new battery gets hot a lot so my phone heats up especially when charging. I’m slightly worried about the new battery.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Made repair difficult

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had geek squad repair phone. Repair ok but had trouble getting paperwork. Mistakes made they could not correct

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service only concern was it was just a little pricey guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took my I phone 6 in to the Geek Squad for a battery replacement and they did a very professional job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive and Accomodating Employees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Gentleman were very kind and prompt. They got my Granddaughters broken phone screen replaced while we waited, since we were from out of town .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good work. The were fast efficient and effective. Nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super happy with everything. Love the new PC. Geek Squad was very very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was awesome! They ran a diagnostic on my phone, let me know the issue immediately, and fixed it within the extremely reasonable time frame they offered. I would highly recommend taking advantage if your have an iPhone 6 or later and your battery is destroyed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my laptop problem.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad at the Fullerton store is excellent. They were very patient and answered all my questions. They were able to figure out the issue/problem and fix it within a couple of days. I will definitely be using their services in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfactory guarantee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was ran professionally. My appointment started on time, the technician was knowledgeable and friendly, I was made to be part of the process not just spoken down to,Laugh with my phone fully repaired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek gods did an amazing job as always, with the replacement. Great service, and fast too. The person associated was very courteous and highly knowledgeable - explained every details before and after pursing the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient service

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought in my iPhone after taking an appointment. The technician was able to complete the battery replacement within 2 hours. Being an Apple authorized outlet, I was confident of the quality of the work done. The cost was reasonable as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service! Highly recommend! Always very helpful in a timely manner!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From scheduling an appointment, to arrival, to the level of service provided...Geek Squad made sure I was completely taken care of before leaving. Thank you!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 5 out of 5 stars

    quick service and turn around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cheaper than apple and worth the price, took about 4 hours for the change. No issues and had about 98% battery degradation after 6 months!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy process. If done by appointment , check in shop for a hour or so and you on your way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone battery replacement - easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy experience. I made an online appointment, dropped of my phone, and 3 hours later it was ready. No issues and I was impressed by the team.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek S. replaced screen and battery on my iPhone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went well except for the wait time. Even with an appointment I still had to wait an additional 45 minutes before the repair started.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding installer!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can only rave about the dishwasher installer. He was efficient, knowledgeable, personable, courteous, and cleaned up after himself. I had total confidence that the dishwasher was installed correctly. Thank you!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Got a bit more time before I upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped bring the phone back to life. Will still upgrade at some point since Apple forces you to with the constant updates.

    I would recommend this to a friend