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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 735 reviews

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  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

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    Rating 3.4 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 735 reviews
  • Rated 5 out of 5 stars

    Good services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent provides excellent services and very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad replaced my battery exactly as promised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and prompt service. Phone was Diagnosed first to check if any other issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great when needed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were great at finding the issue with my water damaged iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would definitely use them again. Very professional and friendly customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good customer service experience. The battery replacement was ready in 2 hours

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great services!!! I would recommend this to me friends and family.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mishandled sign in for repair. Spent over an hour with Best Buy remote customer service department to resolve. Should be able to contact the local store not a call center. Too much time spent correcting Best Buy’s mistake. Repair was completed after management intervention.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great job and quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a fast job with having the original battery for my iphone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    snack food

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never stop to buy snacks at wawa but to have them at front counter was cool

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy, authorized Apple repair! iPhone was good as new

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad replaces my iPhone battery.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad replaces my iPhone battery to my complete satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Geek squad replaced iPhone battery for less price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Changed my battery on my iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy and professional will use again and again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues. Tech was helpful. Price was reasonable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance Delivery

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality staff did superb delivery. On time and lots of contact.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed a phone battery quickly!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed phone and explained the diagnoses very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quickly and efficiently installed the battery.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent were hospitable and accommodating, easy to talk too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was recommended.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have in case any problems that may arise in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer service at the geek squad counter was fantastic!

    I would recommend this to a friend