Customer Ratings & Reviews

Nothing to say about incompetence of people who are in a CB position to help but are incapable of doing so! Furthermore, they seemed to care less about even work there! 7 1/2 hours to install a battery in my phone and my phone does not work as it did before they said installing a battery was easy! Easy to destroy my phone! And a C bill for $122.00 wasted money!!!

The installation of the battery was handled without issue.

They told me my screen protector “could”get loose during the process of changing my battery. What they didn’t tell me was that if the screen protector still looks stuck, it’s really not doing anything once the battery is changed. My screen shattered underneath the protector the day after I got my battery replaced. In addition to the $29 I spent on a battery, I now have to spend $100 to get the screen replaced and the LED fixed. I regret changing my battery in the first place at Best Buy, because at $129 for the battery and screen repairs on an old phone, this is money I could have just spent towards a newer phone.

Love going to the geek squad always getting stuff done

Price keeps me coming back again and again I absolutely love it

Great product, please buy it so you can review it as well

. . .but when I tried to use phone, with new replaced battery, phone kept on shutting down, restarting, and asking for password.i will return to Geeks and hope they will fix it.

The customer service was awesome! Very efficient !

Highly recommend replacing your camera at best buy

Getting a refurbished but slightly new iPhone is kick butte

I had an appointment at 3:40PM. When i reached the store, i need to wait for 20 min to get the agent. There is no point of getting appointment, If you need to stand in line. Then the agent don't know what to do, So he keep asking my details for another 40 min. till someone else came to rescue him and process my phone for battery replacement. Overall it took one and half hour to give the phone to replace the battery. I am so disappointed with best buy service. Might go to apple directly from next time.

They fixed one iPhone broke the other. They said the battery terminals were broke when they opened it.

Battery seemed to work well the first 30 days and after that went back to constantly dying on me. Took it back in and was told I can buy another battery at full price or buy a new iPhone. Very disappointed in Apple/Best Buy. Was told “I’ve never seen this happen before” by one tech and “you probably got a defective battery from us; too bad it’s past the return days” from another. My iPhone is still randomly crashing and says needs to be serviced after they “serviced” battery.

The agent told me my iphone battery was not stock which was completely untrue. It was the battery that came with the phone that I actually bought from Best Buy themselves. After a very long time and back and forth they realized it was stock. If you're somewhat handy you can buy an official OEM battery yourself and change it out.

After battery replacement, battery was draining super fast and phone was getting hot . Eventually Apple replaced the device .

For as much as we pay for iPhones battery replacements should be free. But overall worked good

Took phone back to store as the my phone should not have said Service Battery as it couldn’t calculate the life and condition of the phine. Store told me it was a iOS problem. I called Apple and they said NO IT ISn’t the iOS

Not only was my phone not fixed, it came back in worse shape after 2 weeks . The SIM card was missing! Either Apple or the Geek squad removed the SIM card. Apple said they sent me an e mail saying they could not repair it which I never received. A most disappointing experience.

Good service, I was a little disappointed due to not being allowed to keep my old battery.

The Geek Squad did not inform me when the battery was replaced