Customer Ratings & Reviews

Izzy (#2711) and the rest of the Geek Squad involved, did a great job installing a new battery in my dead i-phone 7. I thought my phone was dead forever. I was beyond happy that they brought it back to life.

the geek squad techs lied on several occasions, broke my phone, and only offered a far inferior loaner phone when I complained about the inconvenience. I look forward to never using their services again!

So glad to get this done. BB made this very easy to have my battery replaced. I made sure to do my backup first. This was completed within 1 1/2 hours. Phone was returned working the same as when I gave it to them but better.

The agents fixed my phone screen in a timely manner and were very helpful!!

Look, i’m glad it was possible to fet service and I am thankful for that, but the battery replacement I recieved did end up scratching the bezel of my device and it took forever to check in due to the Apple repair system and archaic Best Buy one didn’t want to talk.

Agents replaced battery and iPhone screen. The original iPhone screen they replaced was bad and they worked really quickly to order a new one and get it replaced. Only had 1 day of having a bad screen.

The perso or the worker helped with everything that i need

Staff was courteous and professional. I found Best Buy as a much better option to Apple store. They have the parts in stock and availability of appointments made the process easy and fast.

I took my phone in for the battery to be replaced and it was quick and painless.

Seems to work ok but the charge runs out faster than the old one.

I have an iPhone 6s and after awhile the battery does not stay charged for long. You almost have to buy a new battery if you want to keep a charge for longer than 1 hour. Get you one!

best buy did a great and fast job replacing the battery on my iphone 6 - 2 years later however i question whether replacing the battery actually helped the battery life

Love the ease and the fact that the Geek Squad was so accommodating with the time frame that I needed my phone fine by. Love the quick service and friendly service from the Geek Squad team.

Yes it works. Yes.

The customer service at the bestbuy store was great. It took an hour for them to replace the battery. No problem whatsoever.

Great fix! My phone still works great to this day. The customer service was the best!

It is very pleasant experience. I check in for my iphone repair at 7pm and i got back my phone at 8:30pm. It is very fast and professional service. Highly recommended. And the price is the same as apple store.

I had the batteries replaced in two iPhones. Not only is Best Buy Apple authorized, but they we fast, courteous, and very professional. I'm not sure why anyone would deal with Apple for such service.

Lot cheaper than apple and very quick! Now I know what to do!

Extremely easy to deal with both Apple and the Geek Squad.