Customer Ratings & Reviews

The agent change my crack in my iPhone thank you so much

The geek squad service was great. The battery maybe not so much. Didn’t last more than a year.

They were great! They were efficient and courteous. Much shorter wait than with Apple Store!

The agent who worked with me didn’t need me to explain a lot. He really knew what needed to be done and did it fast and efficiently.

Quick install of a new front screen for my iPhone XS Max. It took longer to register the phone and do the paperwork that it was to fix it.

Great servuce sent me to Best Buy geek squad and the girl new how to fix it. She was very nice and knowledgeable

They agent changed the battery, explained everything to me, also changed the screen protector for me. They were very pleasant & friendly.

Make an appointment with the Geek Squad is my first tip. They are very knowledgeable and great to work with. Took care of installing my battery quickly.

They were able to save my phone and I was elated as I didn’t want to loose info

Fast and friendly service and got products in same order good job service techs you made it all easy to get fixed

What can I say I get a lot of requests for Best Buy gift cards for birthdays and the holidays ! An easy gift and the recipient is happy !!! Win ... win !

We have replaced batteries at B.B. and the Apple store. Using B.B. was the same if not a little faster than Apple store and more convienient for us.

An Apple customer care representative made an appointment for us to have a battery replaced done on my sons iPhone. The replacement didn’t go as planned and the geek squad told me I had to go to an Apple store to get the battery replaced. So the next day we went to the Apple store only to learn that the Best Buy geek squad did not do the battery replacement correctly. We spent a tremendous amount of time on this and after I wrote a review the manager of the geek squad in Doral called me to apologize and offer me a refund which I never received. I left messages for him but he never returned the call. Today I went into the store And he was not there and the manager that helped me didn’t really help me. This store has lost my business forever over $29. It sure would be nice for the Geek Squad manager to refund me the $29 like he said he would way back when but I am not holding my breath. If you are looking for good customer service, this isn’t the store to go to.

Well, they replaced the screen. What else can I say. I received no hugs or kisses. But, the screen was replaced.

It’s always hassle trying to get something fixed here, especially when your helper is changed in the middle of the process

Geek squad made this upgrade so easy and very reasonably priced. Great job!

Battery performance sucked and GeekSquad fixed it with Apple parts.

Replaced iPhone battery in the $29 replacement program. The service was fine, but I was upset I needed to go back twice. They called me to schedule the work, and even sent me reminders. When I arrived they put me through the check-in process, then realized they didn’t have the battery in stock. I had to go back the following week.

Very satisfied with the work that was done with my iPhone 8

The staff are professional and knowledgeable. Their estimate in time was spot on. I appreciated the assistance.