Customer Ratings & Reviews

Fast and friendly service and got products in same order good job service techs you made it all easy to get fixed

We have replaced batteries at B.B. and the Apple store. Using B.B. was the same if not a little faster than Apple store and more convienient for us.

An Apple customer care representative made an appointment for us to have a battery replaced done on my sons iPhone. The replacement didn’t go as planned and the geek squad told me I had to go to an Apple store to get the battery replaced. So the next day we went to the Apple store only to learn that the Best Buy geek squad did not do the battery replacement correctly. We spent a tremendous amount of time on this and after I wrote a review the manager of the geek squad in Doral called me to apologize and offer me a refund which I never received. I left messages for him but he never returned the call. Today I went into the store And he was not there and the manager that helped me didn’t really help me. This store has lost my business forever over $29. It sure would be nice for the Geek Squad manager to refund me the $29 like he said he would way back when but I am not holding my breath. If you are looking for good customer service, this isn’t the store to go to.

Well, they replaced the screen. What else can I say. I received no hugs or kisses. But, the screen was replaced.

Replaced iPhone battery in the $29 replacement program. The service was fine, but I was upset I needed to go back twice. They called me to schedule the work, and even sent me reminders. When I arrived they put me through the check-in process, then realized they didn’t have the battery in stock. I had to go back the following week.

Geek squad made this upgrade so easy and very reasonably priced. Great job!

Battery performance sucked and GeekSquad fixed it with Apple parts.

It’s always hassle trying to get something fixed here, especially when your helper is changed in the middle of the process

The staff are professional and knowledgeable. Their estimate in time was spot on. I appreciated the assistance.

This is a great way to extend the life of your older iPhone 6 series. Perfect for my daughter - effectively a 29$ hand-me-down “new” phone.

the geek squad techs lied on several occasions, broke my phone, and only offered a far inferior loaner phone when I complained about the inconvenience. I look forward to never using their services again!

Very satisfied with the work that was done with my iPhone 8

I used them for my iPhone and apple devices issues.

I dropped my phone in the morning and was able to get them after a few hours. Fast and reliable service. Staff was awesome!

Unfortunately I destroyed my iPhone screen. Fortunately Best Buy was able to fix same day and did an amazing job. Thanks

New battery works better than the last one but still Dosent keep a long charge

The agent installed for me. I left it at the store and a couple of hours later it was finish, working like new.

The technician explained ehT had to be done in the process of replacing the battery and was very professional and personable.

I have nothing bad to say about this item and would recommend it

The work took too long I waited in line for 15 mins. before I was helped that would have been okay but I was the only one in line finally the guy posted at the entry doors came over and jumped on someone to help me