Customer Ratings & Reviews

I have a iPhone SE, I don’t like the bigger phones but will probably be getting an XS soon. But my phone is a couple years old so the battery was pretty much at its end. Took advantage of apples battery deal and since Best Buy is part of their authorized installerit was a no brainer. New one works great and I can make it last two days if need be

I brought an Iphone 6 to replace the battery as the Health indicator had less than 80% (suggested replacement value). Under the Apple authorized deal/repair program, BB did the work without me going to a Genius Bar. It was a simple and easy transaction, took about an hour from start to finish. Be sure to book your appointment online first!

Great job...Service was terrific. Keep up the fine work

A simple appointment got the job done. Appreciated not having to schedule time to drive down to an Apple location and wait in line for a new battery.

The service and hospitality was excellent and I would recommend it to everyone.

The staff was very helpful by explaining the process and offering to put a screen protector on for me.

Great service and description of the job tat was done.

Made an appointment, showed up and dropped off the phone to have the battery replaced under warranty. Within an hour and a half I had my phone back with a new battery that does not die like the previous one. very happy with the service.

Great job and great technical knowledge. They were very friendly and explained what they had to do.

Had an appointment ,seemed like the Best Buy guy was trying to talk me out of it because phone said battery heath was good I explained that phone was 3 years old and wanted to get new battery before the discounted Apple promotion was over he was polite told me to come back in 1 hour everything went fine

The Geek Squad did great! My device was ready in one hour. The staff was incredibly nice and fast.

New phone battery was installed. Customer service was excellent.

The geek squad team patiently helped me with my phone, got me a loaner phone, and the replacement came in much faster than excepted

Lengthy wait and processing of claim for iPhone under AppleCare

They did a great job. They uncovered some other issues and fixed those also.

They explained exactly what the issue was with my phone and were able to repair it quickly in just a day. You couldn’t even tell that they opened the phone up or anything, it was like it was new. Absolutely would come here again to get a battery replacement or for any phone repair.

Good service, would recommend Best Buy for iphone battery replacement.

Your Geek Squad people are very efficient & helpful! I come in frustrated & leave with a better knowledge of what the issue is on my computer, iphone, or ipad!!

I’ll try not make this too lengthy. So, in attempting to fix my original issue other issues arose. I had to go to another location that was about an hour away to have the matter rectified, which I didn’t really mind. The agent set the appointment on my behalf and when I got there I experienced the same great customer service as I did at the original location. However, after fixing my original issue and attempting to rectify the resulting issue, diagnostic tests determined that it would be best for me to get a new phone all together. Geek Squad quickly provided me with the best possible solution and took care of all the details for me. They ordered me a brand new phone from Apple which arrived in a matter of days! I can’t remember all the names but Brandon’s has stuck with me. Brandon, I truly appreciate you and your team’s efforts!:))

Your people went way out of their way to rectify problem.