Customer Ratings & Reviews

the battery was under warranty and they did a good job replacing it as i waited.

They did a timely and great job. Great store and geek squad.

The agents assessed my phone condition and clearly explained what happened. They gave me the appropriate timeline of how long it would take and it was ready earlier than I anticipated. It was a low-cost repair and it saved me a lot of money looking for another phone. I would go back to Geek Squad again for any future repairs. They are competent, friendly and very helpful.

iPhone 6s battery was died after three years and needed replacement. The new one works the way it should. Geeksquad did a great job after a couple of appointment glitches but all is good now

All staff were very friendly and informative. The service was also very well done.

Only bad thing I would question is after standing in line and then another 15-20 minutes filling out paperwork, the person said let me see if we have the battery for your phone. Knowing that is why I was there, you would have thought that should have been the first thing to check so as to speed up the process for others if there wasn’t one.

Job was completed well. Phone has not missed working since update.

The agents replaced my old phone battery and were very helpful.

[Employee of bestbuy] Got my iphone screen and battery replaced. It had to be sent to a different store to be fixed and was back the same day!

Did a great job replacing my dad’s phone battery. Easy process and super helpful

I was able to receive the battery replacement under apple warranty for a discounted price. Best Buy's system to schedule at the time was a little difficult. Had to make 2 trips, but they did a good job with the replacement.

Had the battery replaced in my iPhone 6S during the Apple Battery Replacement Program which subsidizes the cost. So far so good...no issues with this new battery.

I went to my local BestBuy to change the iPhone battery. It turned out that the new battery burned the old phone, as the geek technician told. So they replaced my phone with a new one. It feels much faster than the old one, and the new battery works great.

Scheduling was a bit of a think but the work completed was good. Cost was good. Just hated having to plan so far in advance and stand in line to see squad members. Also the lead time on the battery was not initially shared and I felt was a long time. Why are batteries not in stock? or at least an overnite item, not more than 7 days.

Great service, had to wait a day since the Apple specialist was out, but they tried their best to resolve my battery issue by even trying to offer a replacement refurbished unit. Repair was flawless.

It works really great as the software in this iPhone se was making me hate my iPhone I immediately jumped on to get a new battery so far the phone has been great just sucks YouTube drains the battery like crazy they need to make this app less power hungry!

The Geek squad were great. I didn’t have to wait long in line. I told them what I needed and they happily went to work. The service was quick and he was able to answer the few questions I had. Excellent service.

The agents diagnosed my issue and replaced my battery quickly.

called Apple and set up a battery change at BestBuy ( authorized battery repair). best buy associate was helpful and knowledgeable. within 30min i had my phone back with a new battery. hopefully the new battery will last as long as the old one did

about 2 hours to change my battery, was cheaper than expected for apple certified.