Customer Ratings & Reviews

The agent changed the battery and put screen shield on the iPhone. Two agents and both pleasant were pleasant.

Came in to get my iPhone battery replaced. Was able to get an appointment same day and two hours later walked out with a brand new phone. So happy they offer Apple servicing at Best Buy. Would come back for any iPhone related issues.

The agents were able to quickly fix the screen on my phone and change the battery and now my phone works great.

I have changed the battery from the best buy store and its running super fast after the change. the staff support was great and I did not lose even a single bit of data with this change. the support was great and very professional

The people helping me were great! Personable and very helpful. Changed my battery, explained everything and got it done.

I took 3 iphones for battery changes. It was very quick and the service rep was very helpful. The phones work great with new batteries. But, my account is only credited with one battery change. I hope it can be fixed.

I had a replacement battery for my iphone. The agent was very helpful and knowledgeable about the product.

Agent (Cara) was great! Repair was smooth and updates were much appreciated.

Employees were very knowledgeable. Prompt service was appreciated.

Timely service by knowledgeable staff. Cheaper than Apple for BestBuy members

I went to Best Buy to get my iPhone battery replaced. The technicians were very knowledgeable and they did a great job replacing the battery. Batteries were in-stock and replacement time was roughly 45 minutes.

Excellent service delivered on time promised by staff

Called and got appointment the next day to get my phone battery replaced. Glad I didn’t have to wait longer!

My batter was dying pretty quickly during the day. I called Apple and got a replacement ordered and they shipped it to BB. BB did a great job of installing it with no issues. My battery has a noticeable improvement.

Excellent customer service, friendly, professional,

I brought a cell to replaced the battery, these steps took time and protocol. Come in make appointment Come back in wait turn Be seen by friendly courteous inclusive tech, When I came I was acknowledged by eye contact and verbally. The problem is not the employee. Your rigid internal protocols created a high-friction experience that wasted my time, “ oh sorry we can not fix this due to a crack on phone

The service was excellent. Quick, but thorough with great communication. Couldn't be happier

The gentleman who helped my daughter was beneficial, polite, and knew what he was talking about.

The phone needed to be left behind for the installation, but it did not take too long. Battery continues to perform well.

I arrived about 10 minutes early for my appointment. 3 hours later they finished changing my IPhone 13 battery. Not recommended.