Customer Ratings & Reviews

The technician did a great job and changed the battery fast.

Made a same day appt online and was taken care of right away.

Great Geek Squad service! They checked my iPhone battery and found it was deficient; I left it at Best Buy and a couple of hours later it was ready. Good job.

Dropped off my phone in the morning and was ready to be picked up in the afternoon. Battery lasts longer now. Saved me some money since I don’t have to buy a new phone. Thanks Geek Squad!

This is an excellent purchase! If your phone is draining rapidly then you need this in your life! Geek Squad hooked it up

The Geek Squad members I interacted with in store at Best Buy, Jackson, TN were GREAT. Best Buy Customer Service Rep (BENJAMIN...not in store) was rude and unprofessional. There was a three week delay in repair.

I have bought about a dozen iPhone battery replacements from Best Buy and the experience depends on the staff. Some staff treat you like a child as if I don’t know the implications of changing the battery. Other staff are efficient and as well trained as Apple staff. You get genuine parts and the schedule is more open than Apple.

I had my iPhone battery replaced at bestbuy. They were very fast and efficient to perform this work. Highly recommended.

Scheduled appointment to fix broken screen. Got there and asked for battery replacement for iphone6s plus. They have it in stock and did it for me fairly quickly. Great customer focus service.

Turned in my Apple mobile phone about a month ago at the Geek squad department, 3 hours and a few questions later got my device back with a brand new battery. So far it's working fine.

I did not know Best Buy was contracted with Apple to replace iphone batteries but this was the best decision. Now I don't have to go all the way to Arden Fair to get it done at Apple.

If you are from from any Apple store then don’t hesitate to get a service from this company, they are great! they work fast and attentive with their client’s concern.

Geek Squad did a great job installing a new battery in my iPhone 12 mini

My wife's iPhone 6 was at 100% one minute and dead the next. After getting the new battery put in, it's working like a new one again. Geek Squad had it done in less than an hour, thanks!

The battery replacement on my Iphone went flawless. It brought back my phone to life as it now lasts through the day!! Highly recommend the services!!

The GeekSquad was efficient and quick with my iPhone battery replacement. It was nice to have an alternative to the Apple Store Genius Bar wait.

Fast, knowledgable people, and no perceived scaraches or damage.

We bought a Samsung refrigerator and we have had such great luck with them in the past we generally don't buy an extended warranty. We bought the Geek Squad Protection Plan because Samsung does not have an authorized repair vendor in our city. Best Buy would provide service only if we bought the protection plan. It is a good comprehensive plan at a reasonable price so we bought it just so we are not left in a lurch if we need repairs.

Geek Squad was very nice. They repaired phone and I had it back within 2 hours. Emails were a bit confusing.

I very much appreciate that Best Buy was able to install my new iPhone battery that was provided by Apple as it helped my iPhone to receive a longer charge.