Customer Ratings & Reviews

The technician was very helpful and polite throughout the process. I forgot couple of things for my appointment and he politely helped me with getting the battery ready and setup the follow up appointment to get it replaced

Great service, they replace my iPhone battery fast

Raven at the Gastonia store is the ultimate professional Geek Squad technician! I always request my appointments with her. Wonderful to her customers and incredibly patient!

The Geek Squad successfully replaced the battery of my iPhone 12 mini.

had the battery replaced on my iphone 13 mini. fast, affordable, and the new battery is working perfectly.

The steps / time / and process to get my Iphone battery replaced could have been better and I very much wish it had gone quicker. The staff was friendly but not enough of them to help in a timely manner. The really frustrating part is that as soon as I got my phone back, the charging station was not working consistently :(

A few days ago I bought a used iPhone X with warranty still on it I got home and looked at it a few times and noticed it said service in the battery tab so I went on apples website got an appointment the 6 of August and I thought it would be a one hour repair so I went there got it checked and a few hours passes I didn’t get any response a few minutes passed by and I got a response back from one of the geek squad members saying I would have to leave it here and they would contact me when it’s don’t (note that they didn’t say anything about why I needed to leave it here) so I said okay I left my phone number and a second one in case I miss a call I was the next day and nothing I wate 5 more days and still nothing so I got mad I went in the store and they didn’t wanna give me my phone I don’t know why they just asked questions on why I wanted my phone without being repaired so instead of fighting over MY PHONE I left it for a few more day and now it’s the 9 day I still haven’t gotten any update on the app about my phone it still says “ 08/06/2021 03:03 p.m. Your repair will be assigned to an Agent soon.” Like WHAT how is this possible if I would have gone to Apple I wouldn’t have this problem I’m not sure why it’s taking so long to get a battery replaced if they didn’t have the battery and needed to order it why didn’t they tell me when I got there the first time but no they had to wait for me to show up the second time to tell me I couldn’t take my phone and that it takes no more then 3-5 days to get a new battery it’s been 9 days come on I’m very frustrated at this point and will never go back in there again to get something replaced unless I don’t need it right away but in this case I need my phone for work and school this is frustrating to wait for this long Im not liking this service that they give

This was all I needed to take by 5+ year old phone and make it like new again. It really holds it's charge now. Very affordable. A worthwhile investment!

The battery replacement gave new life to my iPhone. Geek Squad did a great job installing it.

Geek Squad Agent Kat was very helpful in getting my batteries replaced in two of my older iPhones. Great experience, and phone batteries are working great.

My iphone 13 had reached a critical point with my battery showing 75% of life left which means it has degraded since when it was new years ago. I found out that Best Buy/Geek Squad can replace the battery which was an easy and economical solution!

Geek squad agent replaced my iPhone battery and good

Great and quick service! So glad I did not have to go to STL or mail my phone. They had it done in 2 hours

It was so fast and the people were really friendly

New battery, not a bad price. Now I can keep my phone 3 more years and not worry about a new phone with a higher bill. I am happy with Best Buy

I don’t want a new, bigger iphone so this is helping me extend the life of the one I have and love!

My battery again in 100% ❤️❤️ new and original baterry

They did a good job. There was some confusion about the battery being in stock so I did waste a trip when they didn't have it.

The agents replaced the battery in my apple iphone se 2020 second generation

They replaced my phone battery and I got it back same day. There were some weird scheduling issues with BestBuy's system and Apple's system (I got the appointment through Apple), meaning I didn't get any emails about the service (no receipt and no "it's done" email). The Geek Squad associates were cool, though, and the price was good. I just did errands and came back in when I figured it might be ready, and it was.