Customer Ratings & Reviews

Battery was bad they installed new one and it was good to go. The employees were professional and good at their job. If you need a replacement they are the ones to do it.

Made an appt and quick service since no one was in front of the line.

I went to best buy to have battery replacement. Next after the battery replacement I was having issues with my phone speaker & I came back to best buy only for them to say to take it to apple after battery replacement caused speaker issue. I learned my lesson to take my Apple products that I have to take it only to apple and not best buy. I came to best buy to ask for my money return. Not to mention when I arrived to best buy in advance I also reserved a time which took someone a while to come see me. In my opinion I think best buy should train there employees throughly so this situation does not happen to someone else.

Geek Squad did an amazing job. They were very professional in explaining what they were going to do. It only took about an hour or less and my iPhone battery till this day is running great.

Since my iPhone 6s battery was replaced 2 months ago at Elk Grove bestbuy, it lasted for 2 days between changes for moderate usage. Service was fast , 1 hour browsing inside the store then it is ready.

My iPhone6 went “dark”. I couldn’t get it to charge or wake up. The guy at customer got it to charge enough to run diagnostics. We ended up with a new battery under the Apple Battery Replacement Program.

The replacement was fast. Everyone was great and knowledgeable about what to expect. After they were done the phone worked like new and I did not experience any issues.

It took me 3 different trips to get them to change my battery. If you are planning to use them I would suggest early morning

I took my iphone to the best buy geek squad because my battery was going bad and the technician replace it on the spot in a reasonable amount of time. Best customer service

The technician did a great job and changed the battery fast.

Great Geek Squad service! They checked my iPhone battery and found it was deficient; I left it at Best Buy and a couple of hours later it was ready. Good job.

I have bought about a dozen iPhone battery replacements from Best Buy and the experience depends on the staff. Some staff treat you like a child as if I don’t know the implications of changing the battery. Other staff are efficient and as well trained as Apple staff. You get genuine parts and the schedule is more open than Apple.

Geek Squad was very nice. They repaired phone and I had it back within 2 hours. Emails were a bit confusing.

I got the very best customer service in my Iphone battery replacement and it was ready in two hours. I also love the new appointment scheduling but it needs to be advertised much more on your website.

I had to get a new battery for my iPhone installed, so Best Buy was the closest store that could do it. It was an easy process-I made my appointment online and went to the store. The only thing I wish I had known was that even though I had an appointment that didn’t mean my battery would be replaced right then, I had to leave my phone and return 2-3 hours later. It would have also been helpful to know that I needed another phone with me so they could contact me when complete, the location I visited was not close to my house so I had to stay in the area.

Best Buy’s Geek Squad service to replace my iPhone battery was excellent.

I had my iPhone battery replaced at bestbuy. They were very fast and efficient to perform this work. Highly recommended.

Dropped off my phone in the morning and was ready to be picked up in the afternoon. Battery lasts longer now. Saved me some money since I don’t have to buy a new phone. Thanks Geek Squad!

This is an excellent purchase! If your phone is draining rapidly then you need this in your life! Geek Squad hooked it up

Turned in my Apple mobile phone about a month ago at the Geek squad department, 3 hours and a few questions later got my device back with a brand new battery. So far it's working fine.