Customer Ratings & Reviews
- SKU:
- 5634901
Customer reviews
Rating 4.3 out of 5 stars with 826 reviews
(826 customer reviews)Rating by feature
- Value3.6
Rating 3.6 out of 5 stars
- Quality3.7
Rating 3.7 out of 5 stars
- Ease of Use3.4
Rating 3.4 out of 5 stars
Customers are saying
Customers frequently mention the battery performance as a strong positive point. Additionally, customers appreciate the repair speed. However, some customers have expressed concerns regarding the product's durability.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Up and running again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Timely service by knowledgeable staff. Cheaper than Apple for BestBuy members
This review is from iPhone XS, XS MAX, XR Battery Replacement
I would recommend this to a friend- Pros mentioned:Battery performance
Rated 5 out of 5 stars
Excellent and Convenient Job Done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad fit me in when the Apple Store would not respond, and didn’t have time. Dropped off my phone, and returned within an hour and my phone was back to running performant while lasting several days. Highly recommended.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!
- Pros mentioned:Battery performance
Rated 5 out of 5 stars
Quick and simple
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a new battery for my old iPhone 6 and there was no apple store close by so Best Buy was gonna be it. They finished replacing the battery in about 30 minutes but told me 60 minutes just in case. Either way, it worked out for me. iPhone worked much better with new battery.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for your positive feedback! We love to help alleviate any frustrations with your tech so you can do what you need to do! We look forward to helping you again.
Rated 3 out of 5 stars
Scheduling pain but good job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scheduling was a bit of a think but the work completed was good. Cost was good. Just hated having to plan so far in advance and stand in line to see squad members. Also the lead time on the battery was not initially shared and I felt was a long time. Why are batteries not in stock? or at least an overnite item, not more than 7 days.
This review is from iPhone XS, XS MAX, XR Battery Replacement
No, I would not recommend this to a friendRated 5 out of 5 stars
Screen Protector and No Bubbles
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent changed the battery and put screen shield on the iPhone. Two agents and both pleasant were pleasant.
This review is from iPhone XS, XS MAX, XR Battery Replacement
I would recommend this to a friend- Pros mentioned:Battery performance
Rated 5 out of 5 stars
Geek squad gave me all possible outcomes on repair
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was having trouble with my phone, and wasn’t in the position to by a new one. Geek squad took the time to walk me through possible outcomes starting with best to worst after they evaluated the issues, during a very busy day-Black Friday. Diagnostics showed able to keep my phone going with a battery replacement. Phone lasted until I could upgrade.
I would recommend this to a friend Rated 5 out of 5 stars
Successful battery replacement!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a replacement battery for my iphone. The agent was very helpful and knowledgeable about the product.
This review is from iPhone XS, XS MAX, XR Battery Replacement
I would recommend this to a friendRated 5 out of 5 stars
Battery replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The repair scheduling hours are until 5pm, you shouldn't offer until 8pm
This review is from iPhone XS, XS MAX, XR Battery Replacement
I would recommend this to a friend- Pros mentioned:Battery performance
Rated 5 out of 5 stars
The geek squad did an excellent job!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My iphone battery would not keep a charge for quite some time! The geek squad replaced it and now I don't have that problem any more! I am so glad I didn't have to replace my iphone! The geek squad is so friendly and always know how to solve any problem you have!
This review is from iPhone Battery Rplmnt 5 5c 5s
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.
- Pros mentioned:Battery performance
Rated 5 out of 5 stars
Outstanding quality and service
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My iPhone needed a battery change. Made appointment online and dropped off my phone. Came back at the appointed time and phone was ready. Battery works great and my phone suffered no ill effects. No scratches or blemishes. Great job and superb price point. Highly recommend.
I would recommend this to a friend Rated 5 out of 5 stars
Quick and efficient!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The people helping me were great! Personable and very helpful. Changed my battery, explained everything and got it done.
This review is from iPhone XS, XS MAX, XR Battery Replacement
I would recommend this to a friendRated 5 out of 5 stars
Quick diagnosis and battery change
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made a same day appt online and was taken care of right away.
I would recommend this to a friendRated 5 out of 5 stars
iPhone battery replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service was excellent. Quick, but thorough with great communication. Couldn't be happier
I would recommend this to a friendRated 5 out of 5 stars
iPhone battery replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents installed new phone battery, explained the process ad time to fix.
I would recommend this to a friendRated 5 out of 5 stars
Knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gentleman who helped my daughter was beneficial, polite, and knew what he was talking about.
I would recommend this to a friendRated 5 out of 5 stars
Glad the charge no longer drops by 40% over nigh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called and got appointment the next day to get my phone battery replaced. Glad I didn’t have to wait longer!
This review is from iPhone XS, XS MAX, XR Battery Replacement
I would recommend this to a friend- Pros mentioned:Battery performance, Repair speed
Rated 5 out of 5 stars
Battery replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quick work and got my phone back to its good old self :)
I would recommend this to a friend - Pros mentioned:Repair speed
Rated 4 out of 5 stars
iPhone battery replacement
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The iPhone battery replacement went smoothly an Apple associate scheduled the appointment for me. Total time was 1 hour start to finish
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!
- Pros mentioned:Battery performance
Rated 4 out of 5 stars
Good Product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far until now my i-phone 6 plus is still running. The battery is doing it's purpose because it lasts really long even if I binge watching or surfing in the internet.
I would recommend this to a friend - Pros mentioned:Battery performance
Rated 5 out of 5 stars
Muchly needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a iPhone SE, I don’t like the bigger phones but will probably be getting an XS soon. But my phone is a couple years old so the battery was pretty much at its end. Took advantage of apples battery deal and since Best Buy is part of their authorized installerit was a no brainer. New one works great and I can make it last two days if need be
I would recommend this to a friend