Customer Ratings & Reviews

The Geek Squad replaced my iPhone battery quickly. I had called to set up an appointment; the technician was available on schedule; the battery was replaced and phone returned on time. Very much appreciated.

Called and got appointment the next day to get my phone battery replaced. Glad I didn’t have to wait longer!

The agents replaced our iPhone battery with a new one and our iPhone works Great now. No more battery concerns!

Best Buy was able to get a new battery for my iPhone in stock extremely quickly--faster than any Apple store. The service took about an hour tops and was extremely pain-free. Would recommend to anyone who wants their old iPhone working like new.

My phone wouldn’t make it more than a few hours without a charge. Replaced battery and good as new. Now i don’t have to drop $700 for a new phone. If it gets me another year I’ll be happy. Service was quick and courteous.

The guys were awesome! They were a cohesive team behind the counter and taking care of the customers with ease. Great to see and replaced my battery with no issues or changes to the phone. On time too.

The service was excellent. Quick, but thorough with great communication. Couldn't be happier

The gentleman who helped my daughter was beneficial, polite, and knew what he was talking about.

Great, quick service. Needed to get my battery on my iPhone 6 replaced, and geek squad was on the job. They ran some diagnostics and addressed the issue quick. Received a notification as soon as it was done. Phone is back to running 100%

The repair scheduling hours are until 5pm, you shouldn't offer until 8pm

Made appointments for two iPhone 6S+ battery replacements. Both were on time and one unit the technician found another issue which was approved by Apple for repair at no charge to the customer. Very happy with the service.

The Geek Squad really took their time on my iPhone 6S Plus with the battery replacement. For only $29 they took the phone apart, replaced the battery, re-sealed the screen, and cleaned out all of the ports. It looks brand new again.

The agents were able to quickly fix the screen on my phone and change the battery and now my phone works great.

Employees were very knowledgeable. Prompt service was appreciated.

Agents installed new phone battery, explained the process ad time to fix.

Came in to get my iPhone battery replaced. Was able to get an appointment same day and two hours later walked out with a brand new phone. So happy they offer Apple servicing at Best Buy. Would come back for any iPhone related issues.

All the 3 people who helped me with this service did an excellent job, were courteous and patient.

I have changed the battery from the best buy store and its running super fast after the change. the staff support was great and I did not lose even a single bit of data with this change. the support was great and very professional

Made a same day appt online and was taken care of right away.

I took 3 iphones for battery changes. It was very quick and the service rep was very helpful. The phones work great with new batteries. But, my account is only credited with one battery change. I hope it can be fixed.