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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.3 out of 5 stars with 724 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.3 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 724 reviews
  • Pros mentioned:
    Repair speed

    Rated 5 out of 5 stars

    Geek squad is awesome

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were right in on our scheduled time and the rep replaced the battery with in the allotted time, will def use the services again.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    New phone battery fixed my quickly dying phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone works better now and doesn’t die quickly like it used to

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great battery replacement. my original battery died like crazy. this one lasted better than any phone battery i have ever had

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    IPHONE BATTERY REPLACEMENT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GENUINE APPLE PRODUCT IS EXCELLENT. THE PRICE WAS LESS THAN EXPECTED.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    iphone Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents replaced my iphone 6S battery with ease. It extended the life of the phone and stayed charged.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Battery works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my iphone battery replacement done at best buy . They did their job right in time manner. since they installed new battery its work fine.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Replace iPhone battery

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician replace our batteries in a couple hours and perfect work. If it was done by Apple store would have to wait for weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 3 out of 5 stars

    Last longer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New battery lasted much better than the old one. It is a shame that they slow down with time forcing you to either replace the battery or purchase a new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Repair speed

    Rated 5 out of 5 stars

    Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit pricey but worth it. I received a follow up call after they fixed it. It only took a day. That was nice.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Life saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This battery is High quality! Definitely a life saver for preserving my phone’s battery

    I would recommend this to a friend
  • Pros mentioned:
    Repair speed

    Rated 4 out of 5 stars

    Friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Quick and affordable service. Friendly staffs

    I would recommend this to a friend
  • Pros mentioned:
    Repair speed

    Rated 4 out of 5 stars

    iphone battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to have my iPhone 6 fixed and only took about an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone now works fine and I am very satisfied with this battery.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    such an easy transaction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did such a good job replacing my battery. I made an appointment and they were right on time!

    I would recommend this to a friend
  • Pros mentioned:
    Repair speed

    Rated 4 out of 5 stars

    Good service knowledgeable people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast service very knowledgeable. Geek squad repaired wife’s phone quick

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Geek squad replaced my iPhone battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having to charge my iPhone twice a day but after the Geek Squad replaced my battery I love my phone again

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good service, Iffy scheduling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Registered online for a battery replacement and screen replacement. When we got there at our appointed time, we still had to wait in line like the time didn't matter. And they didn't even know why we were there, so the tech had to check to see if they had the right battery and screen for an iPhone 6S Plus, all of which had been specified in the scheduling. Fortunately, they had both in stock. It was 45 minutes before close (6pm early close due to Coronavirus), so he didn't think he could get it done before they closed. So, we left, planning to come back the next day when they opened. At 3 minutes till 6p, we got a text message that phone was ready to pick up. We came at opening the next day and picked up the phone. There were no problems with the replacements, and no data had been lost. All in all the service we received was good, but the scheduling process definitely needs a lot of work.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Get a new battery, and it's brand new!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never knew you could just purchase a iPhone battery and your phone will work just like when you first purchased it. "Do it!" -Shia Labeouf

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pain-free easy iPhone service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new battery replacement for my older iPhone 6. Upon inspection, they weren't able to replace the battery due to Apple's physical battery security mechanism breaking, so GeekSquad had to send out for a replacement phone (for just the price of the battery replacement!). It arrived within a couple days, faster than the expected 3-4 days. Worked as intended. It even comes with a renewed 12 month AppleCare+ warranty to boot! Very satisfied with how everything turned out.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 11 battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our iPhone 11 battery was not charging appropriately so we spent about $180 but it didn't help much. A few weeks later we replaced it with a new watch

    I would recommend this to a friend