Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 835 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers consistently note the positive battery performance and the speed of service provided. The replacement process is also considered simple and easy to complete. However, some customers have expressed concerns regarding the product's durability and heat dissipation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 835 reviews
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Great battery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery and installed by the pro’s at Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Battery works great.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my iphone battery replacement done at best buy . They did their job right in time manner. since they installed new battery its work fine.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    New phone battery fixed my quickly dying phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone works better now and doesn’t die quickly like it used to

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    iPhone Battery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, effificent, little down time away from my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Replace iPhone battery

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician replace our batteries in a couple hours and perfect work. If it was done by Apple store would have to wait for weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    iphone Battery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents replaced my iphone 6S battery with ease. It extended the life of the phone and stayed charged.

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 5 out of 5 stars

    Quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit pricey but worth it. I received a follow up call after they fixed it. It only took a day. That was nice.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dissapointed in the Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I do appreciaate that the Geek Squad took responsability for the damage to the screen, it has been 2 weeks and neither Best Buy nor Apple can tell me how long I have to wait on a new screen. Apple doesn't even show that a part is on order. I have made multiple trips and calls without finding anyone who can actually help. I think I'd been better off in the mall.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 3 out of 5 stars

    Last longer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New battery lasted much better than the old one. It is a shame that they slow down with time forcing you to either replace the battery or purchase a new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 4 out of 5 stars

    iphone battery replacement

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to have my iPhone 6 fixed and only took about an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 4 out of 5 stars

    Friendly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Quick and affordable service. Friendly staffs

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 4 out of 5 stars

    Good service knowledgeable people

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast service very knowledgeable. Geek squad repaired wife’s phone quick

    I would recommend this to a friend
  • Pros mentioned:
    Service speed

    Rated 5 out of 5 stars

    Great service!

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dropped my phone in the morning and was able to get them after a few hours. Fast and reliable service. Staff was awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Get a new battery, and it's brand new!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never knew you could just purchase a iPhone battery and your phone will work just like when you first purchased it. "Do it!" -Shia Labeouf

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Mr

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone now works fine and I am very satisfied with this battery.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Geek squad replaced my iPhone battery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having to charge my iPhone twice a day but after the Geek Squad replaced my battery I love my phone again

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Life saver

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This battery is High quality! Definitely a life saver for preserving my phone’s battery

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    such an easy transaction

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did such a good job replacing my battery. I made an appointment and they were right on time!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good service, Iffy scheduling

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Registered online for a battery replacement and screen replacement. When we got there at our appointed time, we still had to wait in line like the time didn't matter. And they didn't even know why we were there, so the tech had to check to see if they had the right battery and screen for an iPhone 6S Plus, all of which had been specified in the scheduling. Fortunately, they had both in stock. It was 45 minutes before close (6pm early close due to Coronavirus), so he didn't think he could get it done before they closed. So, we left, planning to come back the next day when they opened. At 3 minutes till 6p, we got a text message that phone was ready to pick up. We came at opening the next day and picked up the phone. There were no problems with the replacements, and no data had been lost. All in all the service we received was good, but the scheduling process definitely needs a lot of work.

    I would recommend this to a friend
  • Pros mentioned:
    Battery performance

    Rated 5 out of 5 stars

    Great service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iphone 6 was freezing and was totally sluggish and after replacing the battery it was like I had a new phone. Thank you Geek Squad!!!

    I would recommend this to a friend