Customer Ratings & Reviews

I made my appointment by website, and there was some confusion at the store about how the battery swap would be done. The staff was exceptionally helpful, and found a way to meet my needs quickly and in a very pleasant way. Very satisfied with the experience.

Geek Squad never disappoints, Never can go wrong with their support and efficiency. Despite sometimes being yelled at low staff at times, they definitely dont get paid enough.

For $29, this is a no brainer. Almost like getting a new phone.

Quick and easy replacement of the battery. The only thing that didn't quite make sense is that they told me according to their diagnosis my phone battery was operating as brand new, but it was not. It was not holding a charge for very long.

long lasting battery that doesnt over charge it stays strong

Took under an hour with appointment. Phone battery works great

Paid $30 for a replacement. Phone last longer than before.

Was happy my iPhone battery was installed quickly. Only downside was the waiting in line to pick it up. I had to actually ask a volunteer to help me or I don’t know how long I would have waited.

Fast quick and easy. Got a new battery in a few minutes.

The Geek Squad repaired my phone’s battery and screen promptly and kept me informed of the process at all times. They use genuine Apple parts. I am very happy with the service and the process.

Had an appointment ,seemed like the Best Buy guy was trying to talk me out of it because phone said battery heath was good I explained that phone was 3 years old and wanted to get new battery before the discounted Apple promotion was over he was polite told me to come back in 1 hour everything went fine

Extremely quick service - was in & out within an hour

I thought it was a free replacement - we had a voucher from ATT/Apple - then found out we had to pay for it! Boo on Apple - it was their issue, I think THEY (Apple) should have covered it.

Battery is back to new again with the 29$ replacement.

I took my iPhone 7 into the Geek Squad at the Bestbuy store in Amherst NY to have what I suspected was a bad battery replaced. I was very impressed with the professionalism of the tech’s and their amazing talent. Obviously I was very pleased with the service and the treatment I received. I highly recommend the tech’s here

Team was great. Explained everything and quoted proper pricing. Even helped me to get into my Apple Pay since I didn’t have my physical card and they were mid fixing the phone

Perfect service, my iPhone 6s is running like new. Fast.

Excellent prompt courteous apple iphone repair service

Service associate was helpful. Suggested that I consider replacing the phone, but completely understood why I wouldn’t. He gave an honest estimate of the time it took to repair.

The hob was great Unfortunately they told me it would be ready I had to go back twice