Customer Ratings & Reviews

My wife just upgraded from her iPhone 6s because the battery wasn’t holding a charge as well. I’m going to give the 6s to my mom so I decided to get the battery replaced before apple raised the price before the end of the year. Made a reservation on Apple’s website. Repair took place same day and was only $30

Yea my original phone was broken during the battery replacement for some reasons. And the staff offered me a replacement iPhone instead. Pretty funny experience..fortunately ended well for myself.

Repaired my phone and replaced my battery. My phone is working good now no problems.

The agents greeted me nicely and made me feel welcome. I arrived at the scheduled appointment time I did on the Best Buy site. The individual who took my Phone for battery replacement did a excellent job of explaining what they were going to do and how long it would take.

Phone was repaired and battery replaced saved pictures and contacts

Very pleased with service at the store. Everyone was friendly and courteous. My phone was finished BEFORE they had said it would be. Will definitely go back for any future purchases.

They did a great job with the battery replacement. The phone still was water “proof” after the battery was replaced. If I need to replace another battery in the future I will use Best Buy.

Employees were very knowledgeable. Prompt service was appreciated.

I went to Best Buy as part of the Apple Agreement for battery replacement for certain iPhone models. The geek squad did a very professional job and returned it back to me very quickly.

Agent that did intake was alright. Gave my backup phone for them to call me on and they called on the phone being worked on. Constantly checked on the phone. Repeatedly giving my number of backup and no one had it and called on the phone they had for repair. SMH Things took too long to get done between best buy and Apple.

The Geek Squad are truly an exceptional and caring team. They couldn't addressed my battery ordeal due to not having the product. So, they called the Apple Store and had them locate one and even set up an appt with no wait. It was a smooth transaction afterwards, Thank you Geek Squad!

Done quickly and didn’t damage anything else! However the new battery gets hot a lot so my phone heats up especially when charging. I’m slightly worried about the new battery.

My 4 year-old iphone's battery was not lasting long on a single charge. Replacing the battery made it perform like new--an amazing improvement. Replacement was easy. Dropped off at store and returned in a few hours to pick it up without issue.

Had geek squad repair phone. Repair ok but had trouble getting paperwork. Mistakes made they could not correct

Great service only concern was it was just a little pricey guys!

I took my I phone 6 in to the Geek Squad for a battery replacement and they did a very professional job.

The Gentleman were very kind and prompt. They got my Granddaughters broken phone screen replaced while we waited, since we were from out of town .

Good work. The were fast efficient and effective. Nice.

Super happy with everything. Love the new PC. Geek Squad was very very helpful.

The Geek Squad was awesome! They ran a diagnostic on my phone, let me know the issue immediately, and fixed it within the extremely reasonable time frame they offered. I would highly recommend taking advantage if your have an iPhone 6 or later and your battery is destroyed.