Customer Ratings & Reviews

The Geek Squad at the Fullerton store is excellent. They were very patient and answered all my questions. They were able to figure out the issue/problem and fix it within a couple of days. I will definitely be using their services in the future.

Everything was ran professionally. My appointment started on time, the technician was knowledgeable and friendly, I was made to be part of the process not just spoken down to,Laugh with my phone fully repaired.

The geek gods did an amazing job as always, with the replacement. Great service, and fast too. The person associated was very courteous and highly knowledgeable - explained every details before and after pursing the work.

Very good service! Highly recommend! Always very helpful in a timely manner!

Brought in my iPhone after taking an appointment. The technician was able to complete the battery replacement within 2 hours. Being an Apple authorized outlet, I was confident of the quality of the work done. The cost was reasonable as well.

From scheduling an appointment, to arrival, to the level of service provided...Geek Squad made sure I was completely taken care of before leaving. Thank you!

the geek squad techs lied on several occasions, broke my phone, and only offered a far inferior loaner phone when I complained about the inconvenience. I look forward to never using their services again!

cheaper than apple and worth the price, took about 4 hours for the change. No issues and had about 98% battery degradation after 6 months!

Easy process. If done by appointment , check in shop for a hour or so and you on your way

Very easy experience. I made an online appointment, dropped of my phone, and 3 hours later it was ready. No issues and I was impressed by the team.

Everything went well except for the wait time. Even with an appointment I still had to wait an additional 45 minutes before the repair started.

I can only rave about the dishwasher installer. He was efficient, knowledgeable, personable, courteous, and cleaned up after himself. I had total confidence that the dishwasher was installed correctly. Thank you!

Helped bring the phone back to life. Will still upgrade at some point since Apple forces you to with the constant updates.

Had the Geek Squad replace a broken screen on my iPhone and had them replace the battery as well. Everything went just as they said it would from the cost to the exact time it was ready. Just a perfect experience.

Look, i’m glad it was possible to fet service and I am thankful for that, but the battery replacement I recieved did end up scratching the bezel of my device and it took forever to check in due to the Apple repair system and archaic Best Buy one didn’t want to talk.

This item was needed and did exactly as stated. Would highly recommend to others.

Izzy (#2711) and the rest of the Geek Squad involved, did a great job installing a new battery in my dead i-phone 7. I thought my phone was dead forever. I was beyond happy that they brought it back to life.

This portable charger came half charged.. I was able to rapidly charge my phone 3 times before I had to put it on charge it.. I have a craft show coming up at the end of the month...I think that this charger is going to do the trick...

The agents fixed my phone screen in a timely manner and were very helpful!!

So glad to get this done. BB made this very easy to have my battery replaced. I made sure to do my backup first. This was completed within 1 1/2 hours. Phone was returned working the same as when I gave it to them but better.