Customer Ratings & Reviews
- SKU:
- 5634901
Customer reviews
Rating 4.3 out of 5 stars with 779 reviews
(779 customer reviews)Rating by feature
- Value3.6
Rating 3.6 out of 5 stars
- Quality3.7
Rating 3.7 out of 5 stars
- Ease of Use3.4
Rating 3.4 out of 5 stars
Customers are saying
Customers frequently mention the battery performance as a strong positive point. Additionally, customers appreciate the repair speed. However, some customers have expressed concerns regarding the product's durability.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Very good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy service was pretty good, no issues. We arrived at store 1 hour ahead of our appointment, store service people was helpful, moved up our schedule. Less waiting time.
I would recommend this to a friendRated 1 out of 5 stars
I wished I’d gone to Apple
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They broke my phone. Couldn’t take pictures or videos over Christmas.
This review is from iPhone Speaker Replacement All
No, I would not recommend this to a friendRated 5 out of 5 stars
Quick and easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and easy and no problems. They could maybe watch their language, but they were nice.
This review is from iPhone XS, XS MAX, XR Battery Replacement
I would recommend this to a friendRated 5 out of 5 stars
Worked great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Done quickly and worked great there after. I highly recommend getting it done with the geek squad.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!
Rated 1 out of 5 stars
poorly trained
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the geek squad techs lied on several occasions, broke my phone, and only offered a far inferior loaner phone when I complained about the inconvenience. I look forward to never using their services again!
This review is from iPhone XS, XS MAX, XR Battery Replacement
No, I would not recommend this to a friendRated 3 out of 5 stars
Idk who actually did the work install but ....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a fail... I ended up having to buy a new phone which was a cost i was not ready for.... And no authorized apple dealer would touch it after that. So yeah... won’t go back there for service again. At least not for Apple service.
No, I would not recommend this to a friendRated 5 out of 5 stars
More convenient than Apple store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Much easier than visiting an Apple store in my case. Friendly staff and fast service.
I would recommend this to a friendRated 5 out of 5 stars
Very Helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As typical my iPhone battery wasn't holding a charge at all. Geek Squad did battery replacement. Very helpful and quick service.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad was fine.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad service was great. The battery maybe not so much. Didn’t last more than a year.
I would recommend this to a friendRated 5 out of 5 stars
Excellent Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were great! They were efficient and courteous. Much shorter wait than with Apple Store!
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.
Rated 5 out of 5 stars
Fixed the cracked on my iPhone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent change my crack in my iPhone thank you so much
This review is from iPhone Cam Rpl 8 7 6S+ 6+ 6 5s
I would recommend this to a friendRated 5 out of 5 stars
Great Service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agent who worked with me didn’t need me to explain a lot. He really knew what needed to be done and did it fast and efficiently.
I would recommend this to a friendRated 5 out of 5 stars
Quick install of my IPhone XS Max front screen.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick install of a new front screen for my iPhone XS Max. It took longer to register the phone and do the paperwork that it was to fix it.
This review is from iPhone XsMax 7 6(S)+ Scn/AdDmg
I would recommend this to a friendRated 5 out of 5 stars
They were very helpful
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They agent changed the battery, explained everything to me, also changed the screen protector for me. They were very pleasant & friendly.
I would recommend this to a friendRated 5 out of 5 stars
Battery for Iphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make an appointment with the Geek Squad is my first tip. They are very knowledgeable and great to work with. Took care of installing my battery quickly.
I would recommend this to a friendRated 5 out of 5 stars
Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great servuce sent me to Best Buy geek squad and the girl new how to fix it. She was very nice and knowledgeable
This review is from iPhone Cam Rpl 8 7 6S+ 6+ 6 5s
I would recommend this to a friendRated 4 out of 5 stars
Phone help
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were able to save my phone and I was elated as I didn’t want to loose info
I would recommend this to a friendRated 5 out of 5 stars
Good deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast and friendly service and got products in same order good job service techs you made it all easy to get fixed
I would recommend this to a friendRated 5 out of 5 stars
Gift card
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say I get a lot of requests for Best Buy gift cards for birthdays and the holidays ! An easy gift and the recipient is happy !!! Win ... win !
I would recommend this to a friendRated 5 out of 5 stars
Easy service and closer than taking to Apple stor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have replaced batteries at B.B. and the Apple store. Using B.B. was the same if not a little faster than Apple store and more convienient for us.
I would recommend this to a friend